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When I got this insurance I picked the price my budget could handle. It has now increased to the place where I may have to look for another provider so I am not happy with you outrageous price increases and being a senior citizen on a fixed pension I may have to cancel my policy. I chose your company because you had the best coverage I could find and while your cost was very high I felt It was worth it. Now I'm evaluating my options. I may be better off to just save the $60 a month in an emergency account and use it as needed. As the person I talked to suggested I know I could increase the deductible and lower the payments but this probably means I would really only see an advantage should we have a major accident or illness. It would be nice if you had a senior discount. Anyway I am still evaluating my options so will stay with you for now .

I've had Trupanion for Sydney since day 1 and have always been very satisfied with your service and responsiveness.

Dealing with Trupanion is quick and easy...delivered as promised

Always friendly always helpful and in our case always have come through when we needed them

Love the service I have received with Trupanion, some of the best customer service I have ever had. Truly the best insurance company to work with and exceptional care when it comes to animals! Keep up the good work Jorge!

Thank you for making things quick and easy in a very frightening and emotional situation at the emergency vet. So happy I chose Trupanion over other companies. Other pet owners in the animal ER were not as fortunate as I and had to make heartbreaking decisions on the treatment of their pets. I could not be more pleased with the entire process you have in place for emergency claims and direct vet pay. Please thank everyone I spoke with to get things handled. I truly appreciate you treating me and my pet with compassion rather than just a policy number. I will be a customer for the life of all my pets!

Jenny was kind and empathetic in a difficult circumstance and I am very grateful for the manner in which she dealt with my request. Valuable service but more than that, kindness goes a long way to working through the problems that require us to need pet insurance in the first place. Thank you.

Kathleen was very helpful and put me at ease with my questions!!

Excellent customer service. Quick claims pay out Excellent coverage.

Always great to deal with on even difficult subject matter. Please don't change anything they are awesome !