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I wanted so badly to like Figo, but just about everything about them has been pretty awful. First, the claim response time was ridiculous, taking over over 7 weeks to process a simple claim. I considered leaving at this point, but called in and was reassured they were making some necessary changes and the claims would be processed much quicker in the future. So I stuck around. But then only a couple weeks later I was notified my premium was due for renewal and that there would be an 130% increase in my premium!! I thought it had to be a mistake. When I called in about it they weren’t exactly the friendliest and basically told me to go elsewhere if I thought it was too much. And, I should probably mention that my dog is a healthy one year old with absolutely no health issues. So to go from $30/month to over $70/month made absolutely no sense. I’d say beware. It seems to me they have the bait and switch tactic down. They lure you in with great rates and then slam you a year or two into your policy. And last thing, I did leave and am very happy with a different company who is offering the exact same coverage (90% reimbursement, $250 deductible, unlimited lifetime benefits) for HALF the cost. So when they tell you they’re competitively priced, don’t believe them.

This was the best decision I’ve ever made. The monthly fee is reasonable and I have save thousands of dollars over the years. It’s so easy to submit a claim and it just got easier with VitusVet. All you have to do is take a picture of the recipe and hit submit claim. I love that they also offer direct deposit and it doesn’t take that long for them to review a claim. I would buy this insurance for every dog I own.

Great insurance and fast with completing claims. If you have questions the Embrace customer service team is amazing and easy to talk to and very knowledgeable about the insurance that best fits your pet needs. A happy customer I am. I made a great choice to invest in these insurance company for pets .

This is an excellent insurance for my dog, I have never had any problem when I submit a claim, work fast and have excellent customer service.

Fast payment and claim review.... Gave a follow up call to see if there was anything else they could help with. Nice personal touch. Thanks.

Filed a claim for my rescue cat she needed extensive dental work. Figo was great! They paid the claim as advertised. I'm very satisfied.

Scarlett and I love Trupanion!

I was able to keep my Bouvier for a lot longer than anticipated with Trupanion. Thankyou

Without Trupanion we would not have Jake, well and happy, with us today

I love trupanion! Every time I call they are super nice and are able to help. A great company with a great staff!