5
out of 5
Pleasantly surprised!
I honestly have nothing bad to say about this company! They have exceeded my expectations at all times. My pup had temporary exclusions which they reviewed as promised and promptly removed (because they did not reoccur in one year period). I was concerned that what my vet tech wrote in her medical notes would dissuade them because the same leg was affected that was excluded temporarily. They knew that this was a different medical situation altogether. They also paid for my dog's anaplasma treatment despite the fact that it was too early in the season for my pup to be taking preventatives (and we were switching from isozaxoline class because they are quite frankly dangerous for many dogs) yet he was still bitten by a black legged tick (FYI your dog must be on prevention to be covered for tick borne diseases). They understood that March 30th was a bit early to be bitten and not that I had refused to give it to him. I honestly feel like they are reasonable people and am fine with the fact that it takes about a month to get your claim paid out. Of course, I wish it would be direct payment, but it is okay that it isn't because what counts most is not paying for insurance that is constantly trying to deny my claim (which they do not do). I would recommend! The only down side is we miss Annie, the claim representative that was always super pleasant and helpful!!! (she has taken on another role)... :)
- INSURER: Pets Plus Us
- POSTED: 07/30/2022
- BY: Miranda
- BREED: Affenpinscher
- AGE OF PET: 7 - 10