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I was disturbed when I received my EOB, as it addressed items which I clearly did not submit for reimbursement, as I knew they were not covered. I had crossed these items out on my documentation.

Excellent turnaround time in processing my claim - 5 star service

Couldn't have been easier! My dog got incredibly sick all of the sudden and spent to days at the vet while they tried to figure out what was wrong and get her stabilized. ASPCA pet insurance was asap. I submitted the claim via their app and they processed the claim within 3 days, and had the check to me early the following week. Given the large price tag on this particular incident I was extra grateful to ASPCA pet insurance for making the process so fast and easy! I've had the insurance for 4 years no and have always found them to be fair in covering costs outlined in the policy, and responsive, Would definitely recommend to others!

My little fluff ball had a mass appear out of nowhere. I got her in to the vet and she removed the mass right away. This was the first claim outside of wellness claims I've made, so I wasn't sure if the process would be the same. Thankfully, it was. A quick call to customer service to discuss my coverage, simple paperwork, and quick turnaround time, made this unexpected and nerve wracking situation so much better. I was able to focus on my little girl and not on the claim process. Signing up for Embrace for both of my furballs is one of the best decisions I've made for their health! From day one I've received exceptional customer service and straightforward coverage.

At last year, we relocated to Hong Kong with our 13 years old cat, Charlie Brown, He immediately had upper respiratory infection when we landed Hong Kong, then after few months on antibiotics, the vet suggested to send him for CT scan and biopsy, and was diagnosed nasal lymphoma , we decided to give him chemo treatment, since then, Charlie gradually developed IBD, pancreatitis, Kidney Failure at last chemo months, the vet bills has piled up like crazy and still continuing. Thanks Nationwide Insurance to provide the easiest and speedy claim process which helped us even when we are in Hong Kong.

Nationwide is the best, most reliable, most accepted insurance... period. It weird... but I LOVE this insurance product. Thank you Nationwide for being there and taking care of everything. Worth every penny.

Working out Kinks over years, we feel that animals deserve health insurance. With most animals living great life, there is those times when Disease, Accidents happen...with fixed income Insurance comes in to help give the best care to our pets. We recommend as it does help.

The phone contact was thorough and professional. She gave me great feedback of what information was needed from my vet to proceed with getting help from a specialist for my puppy.

Both of my doxies had to have mouth surgery and teeth extracted. It was a very costly procedure. I felt confident knowing my insurance would reimburse me for some of the cost. It's very easy to file a claim. My payment was received in a very timely manner.

Great insurance to have. In the first few months of the insurance, it paid for itself. There was a mix-up of the first two claims - the first one wasn't received when we thought it was. That caused some confusion to get things straightened out but once we did, everything was completed quickly. My only suggestion to future insurance holders is that don't be a go-between Have the vet work directly with the insurance company..