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Your premiums increased significantly at my renewal and are expensive compared to other providers out there. Looking at your company reviews as well this seems to be a common complaint

Please note that all call centre representatives have been great. My issues have arisen because of billing discrepancies and issues with invoices and deductibles charges. Each and every time I've visited the vet there have been issues with billings and it has taken an inordinate amount of time to resolve - at one point, waiting for over 45 minutes after my poor Cat had just had an enema. Horrible experience. I was incorrectly charged twice for a deductible after having been told by Trupanion that there was “no connection” to my pet's symptoms and reason for treatment. This was simply not true, and was evidenced by the veterinarian's notes. It has only somewhat been resolved and I now worry that this is a precedent that will be set for ALL future treatments for my pet. Very frustrating overall, and it has very negatively affected my willingness to recommend Trupanion to friends and family. I would be pleased to discuss further if there is interest. Haley Simons (780)991-2007 haleysimons@yahoo.com

I would like the policy much better if it reimbursed for exams. Here’s the conundrum: an exam is absolutely necessary because how else would the illness or injury be known how to be treated without the exam. I’m not talking about yearly wellness exams, but exams when there is a problem. That kind of exam is how the Vet figures out how to treat the problem and it is crucial and is not elective. Please consider changing your policy to include critical exams. There are other insurances that pay for ALL exams, including annuals. I feel you are saving money at the expense of me and my pet. I also feel it is immoral to profit off of illness. I would like a response.

Jodi was helpful and she did what she was able to accomplish. On your website/porthole, if one has multiple policies, there is nowhere to type in another policy number to switch back and forth. VERY FRUSTRATING

My interactions with your staff have been positive.

I called with questions regarding a recent Cancer diagnosis for one of my dogs. I expected a little backlash because of the cost of the claim. But to my surprise Carmen was not only helpful, she was also empathetic and non-judgmental. I appreciated that kindness during a time of extreme stress and sorrow. Thank you!

He was.wonderful

Kreanna was very helpful and polite...Very Good!!!!!!!!!

I have 4 dogs of my own insured with nationwide. I foster for Adopt a Boxer rescue and recently made claims for one of my boxers. I found the process easy and quick. I recommended Nationwide to all my friends in rescue and adopters.

Embrace has the best customer service. Everyone is so friendly and extremely helpful. Thank you loving my Frenchie as much as I do.