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Trupanion raises premiums based on age no matter what they say. I feel Trupanion extorts their customers since there’s no other place to go when there’s existing conditions.

Renee was extremely knowledge about the subject we were discussing. It was regarding a claim. The way the invoice came from the vet was very confusing. So I wanted to give someone a head's up of what they should be expecting when I sent the claim over. She assured me she would make a note of what we discussed so when the claim came in it would be easier for the adjuster to review and understand. Overall Renee was great and Trupanion has been great in stepping up to every "ballgame" so to speak.

The claim was processed very quickly from my vetenerian s office. I received a confirmation of coverage within a few minutes.

Great , friendly and caring

Best coverage, flexible deductible, auto deposits. Very easy to deal with.

I feel that my premiums go up every single year. At this point I am paying $200 a month. There isn’t a year that they don’t go up

While I understand that insurance companies exist to turn a profit, their earnings come from providing a service. I was heartily disappointed that Maggie's claim was denied, twice, because the (known) ingested item is not "toxic," but "an irritant", despite its doing liver damage to the tiny animal. I get the impression that any claim I submit will be denied for some technicality. The event was an accidental ingestion in that it harmed the dog. I had the "pet owners' peace of mind" offered is promotional materials up until the moment I learned of the denial. Now I know that profits trump pets and I will stop recommending Pets Best.

My Peanut recently had a bout of aspiration pneumonia, and was complicated by all the smoke from recent fires. I am fortunate that the vets I have chosen have been wonderful. I have been happy with the reimbursement from Nationwide and have found that supplying records along with the itemized receipt and claim form hastens that process. However, my dog is older and has arthritis. Of course I use wellness supplements as well as one RX med, but would hope that some day Nationwide would not have a pre-existing condition clause on their policies

Health Paws Insurance is an amazing insurance company who is helpful and very prompt in refunding you for your pets vet care. They are very caring. They contacted me to find out how my dog was. Truly #1 insurance out there.

No one is ever prepared for a worst-case scenario so when we got the diagnosis of lymphoma for our cat Sugar we were devastated. With her being so young 5 years old we knew we had to give her a fighting chance. With Embrace we were able to have the Peace of Mind to worry about her comfort and not so much the cost. They have been wonderful and have responded to any and all questions. This is something we will be dealing with for a while and Embrace is making it as easy as possible.