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It shouldn't be a novelty to have a company do exactly what they promise but I am always astounded by the efficiency, ease and speed with which Nationwide settles its claims. Usually these are for well visits, and preventative treatments. This time however one of our dogs impaled her foot on a metal spike, which some idiot had dumped in the woods, on her daily run at the very start of the corona lockdown. Two surgeries and 38 visits to the vet later, her bills were over $4000. I submitted the claims in two batches. Each time minus my deductible I was reimbursed in full directly in to my bank account within eight business days of my mailing the claims. I could check at any time for the status of my claim online and the final explanation of benefits was crystal clear. I called midway through her treatment to speak to customer service to check if I could submit a claim before her treatment was complete. I was put through to a representative immediately who was able to answer my question. No putting on hold for 15 minutes and then being told no one was available at this time. No one questioned my claim, asked for it to be resubmitted, said it wasn't pre-approved, said it was out-of-network, said it was unnecessary treatment or basically came up with any excuse they could to justify not reimbursing my claim under the average for which I had in good faith paid my premium. And this was all during the corona pandemic shut down. Imagine if human health care in this country was run in the way that Nationwide runs its pet insurance. Yes the premiums seem a lot each month - we have four pets under it - especially when everyone is injury free and healthy - - but I would recommend Nationwide every single time. They don't make excuses. They do exactly what they say they will. I love them!

So far I have been very happy with this insurance company. We took out the coverage for our adopted puppy on the recommendation of our Vet and we are glad we did.

From filing claims, to helping me understand benefit options, Nationwide has been extremely supportive and more than that they have been a friend. It has never been a sales pitch. Their staff have always been kind and their help comes from the heart. They have been a tremendous help through some difficult times as a pet owner.

I can't stop telling everyone I know about how amazing this pet insurance is! It covers everything, it's very easy to submit new claims and it's fulfilled electronically...I recommend this to everyone getting a new pet and will always use Nationwide for future pets!

Excellent Insurance....I recommend this company!!

A lot things I thought covered are not

Nationwide insurance has been so wonderful to work with through the routine visits and unfortunate emergencies that we have gone through over the last 2 years. Extremely easy claims process and affordable policy!

The claims are very easy to submit, quickly turned around, and the EOBs are easy to understand.

My healthy 4 year old dog needed emergency surgery. I didn't even think about the cost when it happened and it turned out that I had no need to. After a quick review Healthy Paws paid the full amount per the policy. The amount Healthy Paws paid was more than the policy costs for the life of my dog.

I’m happy with this insurance, very help. Thank you