out of 5
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5
5
out of 5
5
out of 5
Awesome Customer Service
Our six-year old Tibetan Terrier was attacked by coyotes and suffered numerous puncture wounds, scrapes and cuts, particularly around his throat and lower abdomen. One of the vets who stitched him up said that he had never seen an animal with more wounds. The repairs and care were really good but expensive. Embrace promptly reviewed our claim and approved it. The turnaround time was less than two days. Outstanding service that is much appreciated. Thank you!
- INSURER: Embrace
- POSTED: 03/30/2018
- BY: Paul
- BREED: Tibetan Terrier
- AGE OF PET: 7 - 10
5
out of 5
Your service is so much improved!
I am a LONG time subscriber to this company--almost 20 years. Since Nationwide assumed ownership, service and speed and amount of reimbursement is vastly improved. I am a very satisfied client.
- INSURER: Nationwide
- POSTED: 03/30/2018
- BY: A.
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
5
out of 5
Amazing Insurance Company!
We have used ASPCA Pet Health Insurance for almost 15 years. They have consistently had amazing customer service, and they turn around claims in record time. I cannot say enough good things about this company.
- INSURER: ASPCA
- POSTED: 03/30/2018
- BY: Kelly
- BREED: Beagle
- AGE OF PET: Over 11 years
5
out of 5
5
out of 5
Relief
Pleased!
- INSURER: Nationwide
- POSTED: 03/30/2018
- BY: Cameron
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
5
out of 5
Very Pleased
I am very pleased with the ease and speed of filing a claim and getting reimbursed for expenses icw my pets illness. It is a stressful time and the way Nationwide handled this made it one less worry.
Thank you Nationwide
- INSURER: Nationwide
- POSTED: 03/30/2018
- BY: Carl
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
Thank goodness for Embrace
I have had Embrace Pet Insurance for my boy for the past 6 years. At one point I considered dropping the insurance because I was paying the premium but never used it. Well, let me just say I am so very thankful I didn't. Last year my boy became very sick and Embrace was with us 110%. They quickly provided pre-approval for costly testing, covered his expenses, and stayed in contact with me to see how he was doing. No better pet insurance out there!
- INSURER: Embrace
- POSTED: 03/30/2018
- BY: Shelly
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
2
out of 5
Continually Frustrated with Pets Best. Actually cancelled coverage
In the 4+ years that we had Pets Best, we submitted two claims, both of which were denied. The second denial was the most egregious (which we appealed) as the reason for the denial was because they either intentionally or accidentally miscoded what our dog had oral surgery for, claiming that it was not covered. As both the original diagnosis paperwork AND the notes from the day of the surgery indicated that the teeth were extracted because they were cracked, and that all other teeth were in great shape, it was a surprise that the Explanation of Benefits listed "Periodontal Disease" and "teeth cleaning" as the reasons for the surgery. Lo and behold, neither of those are covered. What a surprise. But wait, what's this? If you read the full list of covered items, damaged teeth due to an accident ARE covered. Hmmm. I wonder why they misinterpreted the veterinary notes then?
Currently under appeal, but considering that the cost of coverage for each of our three pets went up double digits every year, and that getting a claim covered has proven to be a pain in the ass, we have elected to create our own version of a Health Savings Account for the pets rather than waste money on insurance that is proving to be useless.
Thank you for nothing, Pets Best. I encourage others to give serious thought to pet insurance before committing. And to be careful with Pets Best, despite the other "positive" reviews here. Seems unlikely that people have only had good experiences with them, doesn't it? Does ANYONE truly love their insurance? Question it, I say.
- INSURER: Pets Best
- POSTED: 03/30/2018
- BY: Wes
- BREED: Mixed Breed
- AGE OF PET: 7 - 10