Wait time rather long to speak to someone
Wait time rather long to speak to someone
- INSURER:
Trupanion Canada
- POSTED: 04/13/2018
- BY: John
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Premium has tripled
Premium has tripled in cost since i began.
- INSURER:
Trupanion Canada
- POSTED: 04/13/2018
- BY: Alexandra
- BREED: Maltese
- AGE OF PET: Over 11 years
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Centralized records out of date?
Centralized records out of date?
- INSURER:
Trupanion Canada
- POSTED: 04/13/2018
- BY: David
- BREED: English Springer Spaniel
- AGE OF PET: 7 - 10
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Waiting for response
Patrick stated in the email he sent that he would get back to me with my other issue; I've yet to hear back on that. It's been 3-4 days.
- INSURER:
Trupanion Canada
- POSTED: 04/13/2018
- BY: Patti
- BREED: Miniature Schnauzer
- AGE OF PET: 7 - 10
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My claims are stalled right now
My claims are stalled right now and no resolution in a week. No communication from adjuster
- INSURER:
Trupanion Canada
- POSTED: 04/13/2018
- BY: Tammy
- BREED: Border Collie
- AGE OF PET: 7 - 10
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My issue
I have had numerous problems getting your staff to go back and realize it is an issue that has been confirmed and diagnosed, even tho I list it on the claim. On line submission should include a space for comments or notes from the claimant.
- INSURER:
Trupanion Canada
- POSTED: 04/13/2018
- BY: Kay
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: Over 11 years
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Amber was polite and gave thorough information.
Amber was polite and gave thorough information.
- INSURER:
Trupanion Canada
- POSTED: 04/13/2018
- BY: Carol
- BREED: Miniature Schnauzer
- AGE OF PET: 7 - 10
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Price
I have considered cancelling this insurance because it is now too expensive.
- INSURER:
Trupanion Canada
- POSTED: 04/13/2018
- BY: Wendy
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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It's been several weeks and I have yet to hear back
It's been several weeks and I have yet to hear back from Trupanion about my reimbursement claim. I paid APAW for the full invoice and was expecting Trupanion to reimburse me instead of APAW.
- INSURER:
Trupanion
- POSTED: 04/13/2018
- BY: Aleasa
- BREED: Siberian Husky
- AGE OF PET: Over 11 years
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Rhonda was warm and friendly.
Rhonda was warm and friendly. She felt bad that Kenia had to have surgery and happy that she was on the mend.
- INSURER:
Trupanion
- POSTED: 04/13/2018
- BY: Robin
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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