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Poor customer service. Non-responsive website link for submission of claims. And THREE WEEKS to get a claim approved/paid once you finally get your claim submitted!

Nationwide’s claim department is very quick on taking care of your claim payment. The process is simple and everything can be done on line. Would highly recommend this company.

Have been with this group since 2009 and they have always gone above and beyond to answer questions. When our last dog passed suddenly we even got a call from them. This type of personal service and concern is very rare today and truly appreciated.

Nationwide covered exactly what they said they would, and very promptly. One HUGE benefit is the 24 helpline. I got a very nice person on the phone to guide me on what to do after my girl ate another dog's antibiotics. She was able to find the toxicity level (saved me a $69 call to Poison Control) and suggested I go to the Emergency Vet. That vet knew nothing about what to do and called in with my reference number and talked to the Nationwide Vet to find out how to handle this. What a wonderful benefit. Thank you!

Our Dalmation has had insurance for a number of years with your company. We are grateful that she continues to have coverage as she is getting older than Most companies would take her. If I could say anything it would be for people to stick with the policy so that when the dog gets into their senior years they will be able to have coverage for the pet. When we first got the insurance we had Aura spayed and got the premium service, so she had the maximum amount of coverage. I believe it has been about eight years now on this plan. It has worked out for us putting the charges on our credit card and paying it back the covered amount when we get a check. This most recent visit was for an injury, and most all of it was covered. Thanks a bunch!

i've had labrador retrievers for over 30 years but saw a well bred french bulldog pup, from kentucky, and without researching the breed, fell in love. done deal. then i did my research and got HEALTHY PAWS pet insurance. good thing too, because well bred and all, allergies galore. never had any experience with pet insurance, was advised by another frenchie owner and i have to say I COULD NOT BE HAPPIER or more satisfied with HEALTHY PAWS. eli, is getting weekly medicated baths, is wiped down with medicated wipes, whenever he goes out and comes back in. needless to say, he is one expensive dog!!!! HEALTHY PAWS has made it so i am able to take care of eli, the way he should be cared for, and that is a very expensive, (to say the least) project (besides all the work as each medicated bath is 30 minutes, 20 minutes for the shampoo to stay on (a different one for his face as well) and 10 minutes for a medicated rinse. every wednesday my husband and eli are in the shower and needless to say, frenchies are not water dogs like my lab. i must continue to praise HEALTHY PAWS-Every person i deal with, each and every time, are competent, pleasant, helpful and generally delightful. for anyone needing pet insurance please get HEALTHY PAWS-they are the best thing that ever happened to me, and eli!!!!!!

I put in a claim online and I had 2 receipts. Apparently I sent 1 of them twice. Oops! the email back to tell me of my mistake was very quick which was extremely helpful because I was still on my computer to see it and I may not have come back to my computer for a few days because of work. So I was able to deal with it quickly. Camille was helpful because she found my mistake and I was able to resolve it quickly.

I do not agree with not paying the taxes, taxes are also part of the expenses for the pet owner, too many exclusions.

I had resolved this issue in a appeal, but when every this drug appears on the bill again, you need to be reminded. Dominique was very nice about this.

25 minutes on hold is too long