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So far so good. Great service. We put Trupanion Insurance on our 3 pets after having to make the heartbreaking decision of taking care of our pets medical care and paying our bills.

very happy with Trupanion claims process and customer service

Kimmy was pleasant, very helpful and resolved my request quickly. She is an asset to Trupanion.

was excellent

Never had pet insurance before, but got it for Khloe. Thank goodness we did! She’s had a few issues and this insurance really paid off! So happy we got this .

Good service, prompt payment, empathetic staff!!!

My dog suffered an ACL tear in December. During his scheduled surgery it was discovered he had a heart condition. Nationwide has paid every claim expeditiously with no hassle. I would recommend nationwide to every pet owner. My claims were processed within two weeks and direct to posited into my bank account.

Huge help in covering bills for my Sydney's tumor removal surgery! Forms are easy to fill out and timing from submitting claim to receiving reimbursement was less than I anticipated! So glad to have this coverage for the unexpected!

Very disappointed with the results of my recent claim. Only $27 refund after paying $60 a month for the last 5 years! I spent $309 at the emergency room!

Don't let their premium scare you into a lesser provider. When my female started having mysterious elbow pain, Embrace covered every diagnostic cost, and is now covering all of the expenses associated with her rehabilitation and long-term care (including acupuncture!!). I am so thankful to have them so that I could afford to do the full spectrum of diagnostics and not have to "guess" at a solution for my pup. The pet portal is easy to use, claims are processed quickly, and the customer service team is top-notch and very empathetic (we don't always think straight when our pups are hurting!). My only complaint is that I didn't opt for the RX coverage on both dogs, and increasing coverage results in another set of waiting periods and any accidents/illness covered before you up the coverage is considered pre-existing.