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Less waiting to speak to someone would be nice. There was no wait on Friday to speak to Carmen but theee was at least a 10 minute wait today(Monday) I had to hang up and call back later and waited hat time also

Thank you for compassion and understanding, when I'm so emotionally charged in dealing with my sick dog!

The only issue up for discussion was whether or not I needed to send to inform Trupanion of my visits to another vet than Friendship Hospital for Animals that I had been using before using Dupont Vet late last year. I came away from the call with the view that it was not necessary for my dog's plane travel costs. There was no injury or health problem costs involved. Just a certification of good health by the vet, and the airplane charges for travel in the cargo hold.

She was great, just hope you actually pay my claim, then and only them will I be truely impressed! I only say that cuz it seems insurance companies do whatever the can to get out of paying claims these days, impress me! Kirk

We are so happy with the ins. When Rosie,s bowel got nicked during spaying procedure and she was going to die We had to go to a special hospital to have emergency surgery. This was an expensive place and unexpected bill but Trupanion took care of the bill . Rosie is grateful too.Everyone who knew what we were going through thought we should put her to sleep but with the special hospital and Trupanion ins. We were able to afford to get her the best care needed Rosie is a very healthy chihauhau and has more energy than10 Chihauhaus. Again thanks to Trupanion ins.and good veteranians God Bless

The customer service is so personal and caring

This is the second pet I have had enrolled with Trupanion, and with each pet, the pre-approval process hasn’t worked very smoothly at all. In fact, each time, the people I reached first by calling have not really seemed familiar with it. It’s frustrating since it has been a very time-sensitive, life-threatening situation in each case. I would really like it if Trupanion could initiate getting some medical history at the time of enrollment instead of at the first claim to help expedite the process. I’m fortunate that I have had the resources available in each case to go ahead and get treatments started, but it is bothersome that the fact I had already initiated treatment seems to further complicate the process. My pet is already at the clinic in dire circumstances - am I supposed to have the pet discharged pending your collection of medical history and review of the treatment plan? It doesn’t seem to make much sense from the client side, and it puts my pet’s life at risk. Ultimately, coverage has been approved and is very helpful, but it has been very stressful at the outset when my mind is understandably focused only on helping my dog survive.

They are freindly and answer and explain the reason for what they do

The claims were easy to file and paid as promised.

Always answer the phone quickly, are well trained and truly care. The service is efficient in both advising about cover and payment. It is already a stressful time when your beloved pet is ill, but the staff ensure that there is no additional stress with the financial assistance. I have already recommended several people to Trupanion. Thankyou!!