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Weve been very satisfied with Trupanions treatment of claims weve submitted. Additionally, Trupanions client support and customer service has been of high quality.

Easy to use the online claim. Money deposited quickly

I don't understand why sometimes you pay promptly and sometimes it's over 2 weeks

You always do a great job for us. We are so thankful that an insurance company can have the values, fairness, and heart that you have. You have made it possible for us to give our girl the best life possible and you have never once indicated hesitancy to help us despite her many challenges. We have recommended Trupanion dozens of times to other very happy friends and the Loomis Basin Clinic has adopted Trupanion as their go-to number one referral for new pet owners. Thank you.

I don't appreciate the premium raising every year...

Camille was very friendly and asked about my dog Sophie during the call. This made the call more personal to me. You could tell in her voice she enjoys what she is doing and is extremely professional.

Prompt payment

Megan went a country mie to try to assist me. I am very grateful for her caring. Most of your agents are not like Megan. My problem is with Trupanion, not Megan!

You are kind, respectful, and have a quick response. When my dog took sick, I was scared and overwhelmed; the billing was one issue I did not have to deal with, Trupanion handled all that for me.

She was very kind, helpful and warm. She answered all my questions and talked to me that helped me as my best buddy was dying of Cancer. He passed away 17 Apr '18. The cancer tumor on his jaw increased so much that he could not eat or drink anymore. I brought him in (Ninja) to Camino Aniumal Clinic where they looked at him and told me it was time. There was no more they could do for them. He was in pain and his eyes were sd. They gave him a shot to relax him so the pain would go away and allow me to hold him for awhile and I had a chance to say good by and and talked to him. I was devastated at his loss and I don't know how I made it home without him. He will always be in my heart. I loved my Best Buddy so much. I wished him farewell on his trip to Dog Heaven where he would be free of pain and problems. I set him free. Alice helped me get ready for this moment. Thank her for me, Lewis Cains for Ninja my Best Buddy.