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I just wanted to say "thanks" for always being so prompt with getting claims paid and giving detailed information of all payments. If I ever do have to call for a question, everyone is so kind and helpful. I am so glad I found you guys!

Nationwide is one of the very best insurance protection products you can have for your pet. Our love one, Guy, is very well taken care of by Nationwide.I have never had problems with Nationwide paying any claim. especially with the electronic payment, they pay very quickly....

Dixie had to have a core biopsy on 2 lumps. My Nationwide Pet Insurance policy paid for everything except to the $4.00 hazardous waste disposal. Thank you.

Claims are easy and fast.

This insurance has been a God send. Our. Dog had a torn acl and this is a very expensive operation. We had to have our dog operated on because we didn’t want him to be crippled. I do not regret buying pet insurance grow ASPCA. Their app has made it totally easy to make a claim.

If I could give less than 1 star, I definitely would! Save yourself the heart ache, frustration, and money and deal with a different insurance company - I certainly regret my decision to go with Pets Plus Us! A few weeks ago our 7 year old chocolate lab began drinking more water and having to urinate more frequently than usual - NO other symptoms (no fever, normal appetite, normal activity levels). Took him to our vet immediately (symptoms started on a Saturday and we had him to the vet by Tuesday morning - their first available appointment) - after a rectal exam, blood work, x-rays and an abdominal CT scan, it was determined that he had cancer in an anal gland which had spread into some lymph nodes. I asked my vet what he thought about likelihood of coverage... we had to make a decision about how to proceed. Our vet admitted he had never dealt with this particular company before and certainly couldn't speak on their behalf, but based on experiences with other insurance companies and the fact that there is NOTHING in our dogs medical history associated in any way with this cancer, he said he'd have an issue if our claim were to be denied. A claim was submitted for the diagnostic invoicing and emergency surgery was booked with a specialist to remove the cancer and hopefully save our beloved dog's life... Today I received an email showing the submitted amounts, noting $0.00 reimbursement and an explanation that "we are unable to reimburse your treatment expenses for Perianal Adenocarcinoma as this medical condition is pre-existing to the inception of your policy"... We have NEVER had ANY vet provide medical advice regarding anything to do with cancer and our dog has NEVER received treatment for, nor displayed signs or symptoms of this illness prior to 3 weeks ago. Don't be mislead by their website which specifically notes that CANCER is a covered illness and lists diagnostics, illness and surgery under "What's covered?"... We've never had any previous issues related to this cancer diagnosis and yet here we are being denied coverage(also note, cancer is not on our list of exclusions which was provided after coverage / payments began)! I can't even begin to explain how devastating this is - it has truly added exponentially to what is already a sickeningly stressful time for us!

The trupanion team was extremely quick to respond to my claims, and coverage was exactly as I expected.

You guys are always so helpful if I ever have a question and I posted a positive comment on FB for you.

Every time In contact Trupanion with a question, the person who helps me is always a pleasure to deal with.

Your submit a claim button does not work. It was much easier to submit claims with your old website. It's one of the reasons I loved trupanion.