Suggestion
Had to wait on hold for 7+ monies before I reached a human but the CCR was great. Also, your hold music/message irritates me. I think if you put your marketing team (or other creative persons) in charge of that, you could do great things with it, especially if the waits are going to be long. Thanks!
- INSURER:
Trupanion Canada
- POSTED: 04/20/2018
- BY: Lindsey
- BREED: Pug
- AGE OF PET: Over 11 years
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I was very happy with the help I received when asking some questions.
I was very happy with the help I received when asking some questions. Turns out I had made a few mistakes with my questions but was very happy with the help.
- INSURER:
Trupanion Canada
- POSTED: 04/20/2018
- BY: Margret
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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It takes 15-16 days to process a RX refill!
It takes 15-16 days to process a RX refill! That's not very prompt service.
- INSURER:
Trupanion
- POSTED: 04/20/2018
- BY: John
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
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Always lovely folks.
Always lovely folks. We tell everyone we see with pets!!!
- INSURER:
Trupanion Canada
- POSTED: 04/20/2018
- BY: Pat
- BREED: English Springer Spaniel
- AGE OF PET: 7 - 10
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All experiences with trupanion has been great.
All experiences with trupanion has been great.
- INSURER:
Trupanion
- POSTED: 04/20/2018
- BY: Timothy
- BREED: Toy Poodle
- AGE OF PET: Over 11 years
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Claim process was seamless.
Claim process was seamless. No muss, no fuss. You dealt directly with surgery center. I had no painful paper shuffling to do. Thank you!
- INSURER:
Trupanion
- POSTED: 04/20/2018
- BY: Penny
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Alyssa was patient when I needed to vent from my first phone conversation with Trupanion.
Alyssa was patient when I needed to vent from my first phone conversation with Trupanion. She answered my questions. Now, I'm going to see how Trupanion responds to my claim to make a final decision if I continue my insurance for my cat. This is the second pet I have had on Trupanion insurance and I've never made a claim before. I've been consistent with my payments for many years and very unhappy with my first phone conversation recently that I had with Trupanion.
- INSURER:
Trupanion
- POSTED: 04/20/2018
- BY: Joan
- BREED: Weimaraner
- AGE OF PET: Over 11 years
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I am constantly referring people to you.
I am constantly referring people to you. I love the compassionate and courteous service I receive every time I call. I am forever grateful for this company as you help me take care of my very important pets. Thank you very much.
- INSURER:
Trupanion Canada
- POSTED: 04/20/2018
- BY: Patricia
- BREED: Dogue de Bordeaux
- AGE OF PET: 7 - 10
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Patrick was especially friendly & interested - asking about my pet using her name Lady and discussing the special “rabbit only” diet she’s on now - and signed off asking me to give her a pet from him.
Patrick was especially friendly & interested - asking about my pet using her name, Lady, and discussing the special “rabbit only” diet she’s on now - and signed off asking me to give her a pet from him.
- INSURER:
Trupanion
- POSTED: 04/20/2018
- BY: Nancy
- BREED: Scottish Terrier
- AGE OF PET: Over 11 years
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