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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
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Deceitful practices
We were startled to see that our PetPlan policy for our dog Tessa had increased over 11 years from $113.69/month; $341.08/quarterly; or $1,364.32 this last year, to $336.75/month; $1010.25/qtr; $4041/annually this year effective July 1st, 2021. Her policy renewal has increased 196% since last year.
We signed up with PetPlan in 2010 because they did not cancel policies based on age of dog and guaranteed that there would be no premium increases past 11 years of age. Tessa was a year old in 2010, and turns 12 in July.
In an email exchange with Ken Roberts from PetPlan in 2010, when we were evaluating insurance companies to ensure Tessa, we asked Ken “How much do premiums increase annually?”
Ken Roberts, 1-866-467-3875, x2415 responded: "Inflation and by age of animal. Increases are 6 - 8% every year between ages 3 and 11. typically $2 - $3 / month. no more increases after 11 years old.”
PetPlan changed underwriters in 2017 unbeknownst to us until yesterday but did not notify customers of their change in contract nor did they offer any remedy to customers who signed up with PetPlan before 2017 and were promised reasonable policy prices after age 11. We are probably going to file a complaint with the Insurance Commissioner for Washington State, as well as the Better Business Bureau unless you have some suggestions for how to get PetPlan to comply with their agreements. I would rather not rate PetPlan until this is resolved. If they provide a remedy, then the rating will be high. If not, then we will certainly share our concerns on social media.
- INSURER: Pets Plus Us
- POSTED: 06/12/2021
- BY: Jane
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: Over 11 years
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Trupanion Saves Pet Lives
Trupanion is great! Prompt, accurate insurance payment directly to my veterinarian for issues covered under the plan. This is insurance to take away the devastating decision making in the face of a terminal, acute injury or illness.
- INSURER: Trupanion
- POSTED: 06/09/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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50/50 on if I would use Trupanion again
Claim experience was fine. I’m just still upset over a past claim on another pet. Not paying because they had previous bit wounds before insurance went into effect
Other than that my experience has been good
- INSURER: Trupanion
- POSTED: 06/09/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
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5
out of 5
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