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DrSandra O'connor with Cedarwood Animal Hospital gave a brochure for your company while I was in her office and explained how everything on the program worked I took the wellness plan and am very pleased with the service so I will be adding all of my animals and I will probably sign up for the insurance.I have recommended Embrace to everyone I know that has animals.

Very unsatisfied with the responses to submitted claims. Everything we submit request additional information or medical records. Everything is on a medical receipt and includes an itemized receipt. We have no "additional" medical information, as Hitchcock is a rescue dog that we adopted in October 2016. Each and every bit of medical records we have have been submitted to you. We are seriously reevaluating whether the cost of this insurance is worth the cost. They sell themselves to us, then all we get for our money are more requests for more information. Trust me, we do not hold back any information and if the expenses come from our vets office and are itemized, they are legit. My husband and I both work at major teaching institutions and you can trust that we have discussed this issue with many colleagues who agree that our experience has been very negative. We have carried Nationwide Pet Insurance for several years. We are not happy with the constant review of each and every charges and the constant request for additional information. You do not feel as if a partner in the care of our family pet, but an adversary. Our claims are thorough and complete and all requests have been met with information, yet we are still barraged with additional requests. Thank you for your time. We do hope that this situation is remedied in the very near future. If not, we may be partnering with someone else that does not make us feel as adversarial. At this point we would not recommend Nationwide Pet Insurance services and will share that opinion at every opportunity.

Very disappointed always some reason to turn down or put on hold claim example can't read not enough info

A friend recommended Embrace to me (unfortunately AFTER he had a big vet bill!) and I am so pleased now with the sense of security that this insurance offers. I have had no problem receiving prompt reimbursement for his wellness exams and rest easy knowing that he is covered for any future problems.

Very satisfied, Pets Best handles our claims very quickly with no hassle. I have referred several friends and family members.

Our baby girl Sheena started having seizures and we took her to Univ. of TN Vet Hospital for a MRI and Spinal Tap to find the problem. Embrace paid over $1700.00 for these procedures within 10 days. Never had Pet Insurance before but I am a believer now.

Claim fairly paid quick, fast and in a hurry !!

Brought our puppy home from the breeder and per their recommendation purchased health insurance from Embrace. Before his first scheduled vet visit for his next round of shots, he came down with Parvo. After 2 1/2 weeks of treatments and over 1600 in bills, I submitted the claims. About 3 weeks later, I am told that because our puppy had not been to the vet before this other than when the breeder took him to get his shots before we picked him up, out claim was not valid. I will be contacting the breeder and letting them know about this before they mention Embrace again to a buyer of a 1400 dollar puppy.

We have had Embrace insurance on our Golden Retriever, Daisy for almost 2 years now. We got the insurance when she was 10 years old after seeing what some of our friends have spent on their "senior" dogs. I did not want to deny her the care she needed for monetary reasons. We have used the insurance several times. Each time the staff at Embrace were knowledgeable, friendly, and really seemed to care about Daisy. The claims were paid in a timely manner. I would recommend Embrace to any pet owner looking for insurance for their pets.

One dectable per year, NOT per instance like the other companies. Couldn't be easier to submit a claim. Got the app? Got a smart phone? Easy Peasy, take a picture of the invoice, submit and it is all done! So grateful for having this insurance. And they care! How many insurance companies check to make sure your pet is ok??? These guys do. Our pack gives the "2 paws up"!