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We put Richard on VPI (Nationwide) when he was a puppy; no questions knowing he was a bulldog. 6 years later, he had a torn ACL and a torn MCL —- a full TPLO, a metal plate, and 6 screws later, he’s a brand new man! We had never used his insurance before the surgery, and never questioned whether Nationwide would cover his costs when it came time. We were referred to a top-orthopod in town for his bully knees and his special surgery needs. Nationwide took care of Richard ever step of the way. We can’t thank them enough. I recommend Nationwide to everyone I know. I will always keep our dogs with Nationwide.

I'm pleased so far. Submitting claims was easy, and payment was processed fairly quickly.

I have had in brace for 12 months and have had two claims and they covered both. They have excellent customer service and he fast turnaround time in regards to any claims.

Nationwide Pet is great. They’re very helpful and extremely nice. The one complaint is the time to process a claim has increased significantly in the last year.

You have been very good at paying Daisy’s claims. I recommend you to doggie friends all the time!!!

My name is Ja’Quan, the guardian of my dog, Velma. I am detailing my experience involving the secondary appeal process for PetsBest. As the first claim for my policy, there has been considerable difficulty in providing PetsBest with the necessary information to process our claim. As a first-time pet owner and pet insurance customer, I had no prior experience in the information required for a claim. The veterinarian we visit is a small-town older gentleman who demonstrates his care for animals through his practice. As a result, his record system is not an upscale electronical medical record system that might be used in larger practices. Nevertheless, our veterinarian has patiently worked with me to document, what we believed was, the pertinent information for this claim. However, due to the incomplete and incorrect information provided to me from the PetsBest customer service representative, this claim has been denied and unsuccessfully appealed due to PetsBest inability to identify the exact information necessary to process the claim. The claim was to have a growth removed from her paw that was causing her to limp. I adopted Velma in September 2018 from a local shelter and was provided a brief medical history of Velma (they do not know where she came from). I had provided what I had deemed relevant information for this claim. This claim was initially denied because a previous PetsBest customer service representative incorrectly entered that Velma’s growth was observed on an office visit during the 14-day window from the beginning of the policy that is not covered by identifying it as a “preexisting condition”. I did not know the customer service representation entered this information, which then resulted in the denial of this claim. As a result, during my first appeal, I was sure to obtain a written letter from my vet that specifically identified that the growth was observed outside of the 14-day “preexisting condition” window. However, that appeal was denied AGAIN because the claim representative still said the growth was observed during the 14-day preexisting condition window, which is false. However, as I have mentioned, Velma had undergone numerous examinations, during which no growths were identified. As a new pet owner, I regularly examined Velma and did not notice any growth until my vet observed it during a routine vaccine appointment, which was outside of the 14-day window. As a result, I filed a secondary appeal as an attempt to provide all of the complete information required to process the claim. The growth did NOT exist during that 14-day window. It had developed AFTER that 14-day window. As previously stated, PetsBest had not been clear on the information required to process the claim. After calling PetsBest customer service representatives over ten times, this claim was denied due to PetsBest’s inability to articulate all of the required information necessary. Had I known this level of detail was going to be warranted, I would have submitted a detailed letter, such as this, for the initial claims submission along with my vet’s documentation. However, this was not made clear to me and my claim was denied as a result. It is with a caring and honest demeanor that I simply want to provide the best care for Velma, which I believed was being accomplished through obtaining pet insurance. As my first claim with my first pet, this process was unnecessarily convoluted and contrived to prevent successful claim submissions. Had the expectations been made clear of the level of detail, this information would have been submitted previously. I am happy to say, however, that the secondary appeal process ruled in our favor and provided us reimbursement for the procedure. However, the surgery occurred in October 2018 and I was just notified of the approval in mid January 2019. This has been an extremely stressful process, which has me seriously questioning continuing my policy with PetsBest in exchange for another insurance provider. A note of caution to future people: when you file your first claim, try to obtain every single piece of evidence, and seriously question the customer service representatives about what all of the needed information is to process the claim. They simply rejected our claim saying not enough information, which I believe is ridiculous. I do not recommend PetsBest, or do so with extreme caution.

I brag about Pets Best all the time! The claims process is easy and payment is always received in a timely manner.

Lizzie Jean (a Goldendoodle) suffered gastrointestinal problems for several days around the holidays that included diarrhea and vomiting with red color in it. After multiple rounds of x-rays, blood test, fecal tests and physical exams nothing conclusive was found that was the source of her problem. The good news is after putting her on a bland diet for a week she has fully recovered and is back to normal. The bill for a relative minor problem was almost $1K. Thank goodness it wasn't anything more serious. Even though this is the 1st time in 2.5 years I have needed to use the insurance I know from past experience how expensive a serious illness can be for a pet. When you have a sick pet you don't care what the cost is to make them better but when the smoke settles it is very comforting to have an insurance plan which can help out. It is especially great when the claim submittal process and payout is a painless as it was with Pets Best insurance.

One of the very best things I have ever done was to get pet insurance for my Berner, Bodhi. We have just been down the rabbit hole and back with lab tests, procedures and medications, and without the insurance, it would have been a financial hardship as well as an emotional one. I appreciate Nationwide!

Has always been helpful and paid in a short time!!