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When I first signed up with this company, I gave them stellar reviews; however, things have gone downhill. This company lured me in with very low rates for pet insurance for all 3 of my dogs. After 2 years there was a significant increase in premium that raised my cost by almost $200 a year. They explained it was due to my premiums being too low compared to the national average and they needed to be raised. At this point, my dog was sick and I just kept the insurance. The following year there wasn't a large increase and they assured me that they wouldn't have a significant increase like that again. Fast forward 3 years later and they have changed underwriters. Now my premium has increased by $10-$15 per dog, raising my premium by $380 a year. At renewal, the company hid this significant increase by lowering my dogs coinsurance from 80% to 70% without my authorization. They said they did this automatically to not have my premiums raise significantly. When I asked them to change my policy back to what I authorized (what I signed up for) I then saw this large increase to my insurance rates. Had I not read my declaration page very closely, I would not have noticed this small change to my policy and wouldn't have seen this increase in premium. This is being done during the covid-19 pandemic and most insurance companies are offering discounts to their clients. Figo, is changing your policy design without your consent to hide the insanely large increase to your premiums. This company uses unethical business practices to lure you in with very low rates, knowing that after 4 years your dogs will have been to the vet several times and anything your dog has been to the vet for, another pet insurance company with not cover because it will be considered a pre-existing condition. Figo let me know that if I cancelled my policy, no other insurance company would cover my dogs cancer treatment. So either I pay the new high premium or just create a savings account to save an emergency fund for my dogs.

Easy, fast, no hassle claims. Quick review and decision. Thank you.

They pay quickly they are a very good ins. For my kitty.

Incredible customer service. Very Helpful.

We love this pet insurance! They are quick with their response. Always kind and helpful. Have covered nearly all of our pets veterinary expenses!

So far very good experiences. Very easy to submit a claim and quick reimbursement!

Filing a claim is easy and fast, especially if you do it on line. The response time and turn around is very fast. We are very happy with the service.

EXCELLENT SERVICE THE OUT OF POCKET M ONEY CAME TO ME RIGHT ON TIME BECAUSE I WAS A LITTLE SHORT AT THE TIME.

Everything is fine

Nationwide Pet Insurance continues to be easy to worth with for both wellness and illness claims.