Great Pet Insurance
I selected Healthy Paws in 2015 because it was rated as the best pet insurance company out there. The monthly rates are reasonable but my only complaint is that once your pet is older than 10 years old, the monthly rate increases each year. My 12 year old dog just had major surgery and I was impressed by how easy it was to file a claim and how quickly I was reimbursed. I was surprised that a human being answered the phone when I called from my vet's office to see if I needed pre-approval for the surgery. This is a great pet insurance company and I would recommend them to anyone.
- INSURER:
Healthy Paws
- POSTED: 08/04/2022
- BY: Karen
- BREED: Mixed Breed (Unknown size)
- AGE OF PET: Over 11 years
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I thought I had set up and good thing I call as I didn't see my pet on the homepage. I had already added my credit card info etc. so I thought I was all set.
I thought I had set up and good thing I call as I didn't see my pet on the homepage. I had already added my credit card info, etc. so I thought I was all set.
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Ana
- BREED: Staffordshire Bull Terrier
- AGE OF PET: 0 - 3
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This experience was reasonable.
This experience was reasonable. I put an 8 because we believe the last claim was underpaid.
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: David
- BREED:
- AGE OF PET: 0 - 3
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I have had the best service with claims for
my dog Oliver in the past.
I have had the best service with claims for
my dog Oliver in the past.
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Claudia
- BREED: Poodle
- AGE OF PET: 7 - 10
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Linnea as all your customer service reps are helpful professional knowledgable and make me feel like a "listened to" and truly valued client.
Linnea, as all your customer service reps are helpful, professional, knowledgable and make me feel like a "listened to" and truly valued client. Why I didn't choose a 10, is because I learned that the office visit charge is not covered - I was told, when expressing my concern after utilizing services of a VERY EXPENSIVE eye specialist with off the charts office visit charges - that to keep premiums as low as possible, these charges can't be covered. Also, when I had to pay in excess of $3K for the patella luxating surgeries on both legs, Juliette was 4 weeks short of the 3 month waiting period - (again, understand pre-existing conditions) - - - BUT, when sitting in my same primary care vet I see the brochures that new clients can have NO THREE MONTH WAIT to have issues covered - on your newer brochure. This made me feel like the 3 month waiting period was really NOT that significant if in trying to recruit new clients, that is waived as incentive to join. I didn't do a lot of research on comparison plans, but trusted if your brochure was in my vet's office, that you had to be competitive and a good company. Again, your reps are all a feather in the Trupanion cap.
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Ave
- BREED: Toy Poodle
- AGE OF PET: 7 - 10
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Always professional knowledgeable and courtesy
Always professional, knowledgeable and courtesy
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Donna
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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Because it has always been very easy to deal with Trupanion
Because it has always been very easy to deal with Trupanion
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Colette
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Pleasant experience
Because the customer service rep was very pleasant and knowledgeable
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Tishanna
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Great customer service
Claims processed promptly, very satisfied
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Donna
- BREED:
- AGE OF PET: 0 - 3
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Easy person to communicate with
Easy person to communicate with
- INSURER:
Trupanion
- POSTED: 08/04/2022
- BY: Edward
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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