All the customer service rep are VERY polite and helpful and sometimes have gone above and beyond.
All the CSR's that I have spoken to at Trupanion in the past couple of years and now including Lashell have been VERY polite and helpful and sometimes have gone above and beyond. They know answers to all the questions that I have asked now and in the past and if not they have put me on a VERY short hold to find the answer for me.
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Brigitte
- BREED: Cocker Spaniel
- AGE OF PET: Over 11 years
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You guys are alway great and answer my questions !
You guys are alway great and answer my questions ! Alway have for the last 9 yrs since I have my dog and with your company just hope that one day there is a discount for check up and vaccination even if it's a small % ! We paying big nick for insurance not really use it as I pay the max coverage ! Just think that's an incentive for people to have their dog insurance doesn't have to be big but .... it help ! As is .... it's a lot of $ $120 a month when we don't really use it !
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Kedy
- BREED: Shetland Sheepdog
- AGE OF PET: Over 11 years
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Starr is an outstanding employee.
Starr is an outstanding employee. She is professional, caring, pro active, smart, and I could continue but it would take too long. I can tell that she is a dedicated, loyal employee and you are lucky to have her.
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Wendi
- BREED: Mixed Breed Dog
- AGE OF PET: Over 11 years
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The only thing I was disappointed in was a product was not covered.
The only thing I was disappointed in was a product was not covered. My dog gets Revolution Once a month as I explained to the vet at the country that but insisted that part of the treatment would be another flea product On top of the revolution did not understand why which would be one of the reasons I changed vets and I feel it should have been covered
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Tom
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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I have not been able to process a claim successfully.
I have not been able to process a claim successfully. When I do, I will tell you if I recommend or not Trupanion to my friends!
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Francisco
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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I love Trupanion and always find the servuce excellent.
I love Trupanion and always find the servuce excellent.
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Kathryn
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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The claims process was super easy,
The claims process was super easy, straightforward, & quick! I was shocked!
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Simone
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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Great service however your prices increase a lot each year.
Great service however your prices increase a lot each year. I wish the increases weren't so substantial.
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Laurie
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Always knowledgeable professional reps easily reached and offering things to make claims easier.
always knowledgeable, professional reps easily reached and offering things to make claims easier. Speedy, thorough service.
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Ann
- BREED: Clumber Spaniel
- AGE OF PET: 7 - 10
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always easy,
always easy, quick, and now my vet can even just submit the claim online without me needing to fill out a form or dig out policy number. thank you!
- INSURER:
Trupanion
- POSTED: 04/27/2018
- BY: Nicole
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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