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I had a question regarding a claim and my deductible - the customer service people in your employ are very courteous and helpful. This is our fifth Weimeraner and my first time purchasing insurance - your company came highly recommended by another Weimerancer owner. Thank you!

Fast service

Best decision I have ever made. The never thought I would need pet insurance but did some research and found Figo. Figo was affordable and I figured better be safe than sorry. Little did I know less than a year after getting the insurance my dog would start having major health problems. Figo has been wonderful. Claims have all been paid quickly. If I have had questions or concerns the staff at Figo has been terrific to deal with.

They are efficient, responsive and effective. Customer service is paramount.

Horrible. So pricey and so many exclusions. Might as well set that money aside every month instead of paying it out and use that fund to pay your vet bills....

The customer service at Nationwide has always been friendly and easy to deal with. I have their most expansive coverage, so there has never been any trouble getting a claim approved and reimbursed for. However, waiting 3-4 weeks is never fun, especially when you have larger claims such as neutering or other surgeries.

Ben recovered beautifully. Thanks so much for your quick response...and for checking on him.

I have never dealt with a more responsive (pet or human needs) company. As long as you follow their instructions, and submit proper documentation, you will be amazed at how quickly your claim is paid.

We bought this insurance for our new puppy and have been pleased at that response and payment of claims. I have taken issue with them over some of the preventative medicine coverage but have been happy overall with the company.

My large breed mixed lab suffered a full ACL tear requiring TPLO surgery. Having gone through this same injury five years earlier with my golden, I fully understood the ramifications of the injury to the dog and my pocketbook ($5,000 alone for the surgery cost). I also understand the time required post-surgery to heal and the need for rehab for several months. Luckily, this time I had insurance. I was unsure if the surgery would be covered in addition to the rehab but Healthy Paws paid 90% as stated in the policy. Reimbursment was fast and the customer care was excellent. My lab is healing wonderfully due to the work of my fantastic surgeon and the rehab at the same vet clinic. Thanks to Healthy Paws, my girl is able to run again and be a dog, and I can rest easy not having to pay out all that money again.