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Every claim we make our premium seems to then go up and has become unaffordable. The last claim was closed while we were away and the claims center ASSUMED even tho it said recurring leg issue it couldn’t be related to our dogs previous surgery. No phone call. Was not impressed being charged a deductible. The issue was resolved by paperwork and having to involve the vet again and take away from her work after she already filled forms out at time of first appointment.

Excellent service.

WOW!! An insurance company who cares about their clients AFTER an episode!!! So glad I picked Healthy Paws to insure all our "critters"! Our cat, Hannah, had to have an eye surgically removed due to injury and infections and Healthy Paws completed our claim as fast as any insurance company I've dealt with in the past! Just yesterday, I received an email from them asking how she was doing. I HIGHLY recommend Healthy Paws to anyone looking to get pet health insurance!!

This occured a few years ago but I just discovered this review platform. My Samoyed was around 8-9 yo at the time and I had Pets Best insurance from age 3yo. For his birthday & Xmas he would get a whole raw knuckle bone to gnaw on. This one happened to be a little smaller and he was able to bite directly down on it instead of scraping down the side; It resulted in him fracturing a molar. The cost for extraction, anesthesia, etc was approximantly $1000. Since it was accidental I thought Pets Best would cover it, However, he had some minor to moderate gingivitis/periodontitis (tartar accumulates faster in older dog's mouths) on certain hard to reach areas of his mouth which the vet noted, Pets Best deemed that the fracture was caused by this and by the natural wear & tear of aging. I asked that the claim be reviewed and my vet was nice enough to submit a letter stating that there was no indication that the tooth was at risk from either of these causes. It took several months before that got back to me. Pets Best still denied the claim and paid nothing! Over all those years, I had only previously filed claims for minor stuff usually not even making my deductible. There were only 2 not very expensive procedures they paid me for that didn't total more than $800, I had been paying $800-1200 annually for all that time!!! They also had an annoying poiicy that if you don't submit your claim within a certain time period it expires. I immediately switched pet insurance companies and will never use them again for any of my pets, For all my new dogs, I've use Healthy Paws I know insurance companies are in it to make money but customer loyalty & satisfaction doesn't compare to making a bigger profit for Pets Best.

Claims are handled beautifully. Always prompt and thorough. Personal contact is always caring and very pleasant.

I, luckily, have had no occasion to use the accident/illness coverage for my three kitties, two are 11 months and the third is five months, however, I have loved the wellness coverage and have gotten over $400 paid back to me, not including spaying or neutering!

Aspca offers more protection for your fur baby for your money than other companies we looked at we look forward to the future protection for our princess!

I am so grateful I purchased coverage for Princess. She has gone through so much in her 10 years. ASPCA has been there to help us every step of the way. I can not express my gratitude enough for their assistance.

My Bichon is 14 years old and suffers with arthritis. My vet suggested doing cold laser therapy and it helped so much with her movement. However without any advanced notice, overnight Trupanion changed the cold laser therapy to a separate rider and then said if I purchase the rider, something that was once covered FOR MONTHS, is now considered pre-existing and they will no longer cover it. So when my dog actually needed their help the most while she suffers from arthritis, they just ripped the rug right out from beneath her. They took away something that was once covered yet I am still paying the same ridiculous amount each month ($115). I have been a customer for many years and have SIX animals covered with them (5 dogs and 1 cat) and they refuse to work with me. I consider that unforgivable. I used to highly recommend them to everyone I know and that will never happen again now. I feel completely let down by a company that I used to revere. Very, very sad!

We were impressed with how quickly Our claim was processed.