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My dog tore his dog ACL equivalent and Pets Best covered everything except my deductible and copay. The only thing that delayed one of my reimbursements was Pets Best was waiting for some documents from the vet, otherwise most reimbursement was within a couple of weeks, maybe three. They also covered the second ACL tear in his other leg just 10 months later. I have been really happy with their service.

Filing your claim is easy online. I have received my refunds that exceeded my expectations. The processing takes a little longer than the insurance company I previously had, but I am very happy with Pets Best.

I can’t say enough good things about Figo Pet Insurance. When I got my kitten, I honestly didn’t think I’d need insurance—she was only 8 months old, and friends even told me it would just be a waste of money. But life happens, and sure enough, my sweet kitten ended up injuring herself. I was so relieved to have Pet Cloud. Not only did they come through when I needed them most, but the claims process was incredibly smooth and stress-free. Reimbursement was fast, communication was clear, and there were no frustrating delays or surprises. What really sets Figo Pet Insurance apart is the peace of mind they give you. Vet bills can be overwhelming, especially in emergencies, but thanks to this insurance, I didn’t have to choose between my finances and my kitten’s well-being. If you’re considering pet insurance—don’t hesitate, and definitely go with Figo Pet Insurance. I’m beyond grateful I did!

The claims were processed quickly and efficiently. Can't say enough good things about Pets Best insurance. The claims process was fair and efficient.

Our Beagle had irritated cherry eye, Dr. recommended surgery which was done. Filed claim & paid promptly very easy.

We switched our provider around 6 months ago to Pets Plus Us and recently had to submit a claim. I hadn't realized that I had to possibly send in medical records once we became a client (which I didn't do) but the insurance company requested them directly and our claim was processed quickly and I received a payment in the mail within days. I'm very happy with the service and lack of red tape or any issues from the "small print".

"Our dog lost use of her hind limbs suddenly and knowing we had Pets Best insurance, assisted in making the decisions to get her the care she needed. Our claim was processed timely and we were reimbursed per our plan. Now we can worry about healing and recovery."

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Excellent pet insurance

I had met life for over a year and insured my 4 cats under them. In that one year I went to file a single claim for $148 for my cat who had an eye infection. My vet is amazing and this is not a review on my vet they are amazing. They gave me the typical sheet that they print out with all the costs and breakdown of the treatment. I took a picture and uploaded it to met life. They denied my claim stating they need a doctor's written notes on them, which the vet office has never heard of. The chart was very straight forward they examined my cat's eye, did a stain to check for scratches, and gave me antibiotics. I tried re-uploading it, denied again. The vet office does not have any other paperwork to give me then what they gave me. Will never use this again, I was paying over $120 a month to keep this pet insurance and have a good deductible and am completely over it.