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My Millie and I could not have survived the past year without her Healthy Paws Pet Insurance. She's faced some pretty life-threatening issues more than once resulting in the need for repeated emergency hospitalizations, tests, procedures, medications, and on-going therapies and medications. Knowing that she was covered by the Healthy Paws plan allowed us to make sure that Millie received and continues to receive the health care that she needs to survive and thrive. I always recommend that my friends and relatives purchase a pet health insurance policy, and I happily share our Healthy Pets stories.

A claim was denied as a preexisting condition, it was not, there should be an option to communicate regrading a claim and the decision.

If you’re considering Pets Best Insurance, save yourself the frustration and look elsewhere. My experience has been nothing short of a nightmare. They have made every excuse imaginable to avoid paying a single claim, twisting the vet’s words and inventing loopholes to deny coverage. Even with clear documentation from my veterinarian, they somehow found a way to reinterpret or outright dismiss it. It felt like they were more focused on protecting their profits than providing the coverage they advertise. Every claim turned into a drawn-out battle, only to be met with another denial and zero accountability. This is not pet insurance—it’s an expensive illusion. I paid my premiums on time and trusted them to have my pet’s back, but all I got was stress and wasted time. If you value your money and your peace of mind, do yourself a favor and steer clear of Pets Best. They’re the worst.

Best decision we ever made getting pet insurance with Pets Plus Us

I’ve been a customer for about 11 years, I have two dogs, I like Pets Best because you can choose your coverage and deductible, they also offer a wellness plan that covers vaccinations and other preventive services. My account is easy to access and navigate. Uploading my vet bills are easy, once you upload your bills they immediately give you a response that your claim has been received. They also notify you if there is additional information needed and if there is a delay in processing.

Both VCA and Pets Best are fantastic. They both care about my fur baby as much as I do.

Joined for 2 months now and 1st Claim Petsbest paid $0. TIME TO CANCEL THEM

PB has literally saved our dog’s life. Our dog was diagnosed with a challenging condition 5 months ago. We were able to move forward with treatment without delay thanks to our PB coverage. They’ve covered everything their policy said it would without harassing us or our vet for exhaustive information. Claims are easy to file from your phone. I have no complaints about PB and recommend them to everyone.

Our claim was denied because it was not administered by a veterinarian. So the vet ordered the shot, but since their tech is the one that actually gave it, the service wasn’t covered. Ridiculous. Can’t cancel service and ever since I raised questions, every claim has been denied for silly reasons like this.

What a relief when PetsPlusUs reimbursed my kitty specialist and local vet testing cost. Tremendous bonus having insurance.