1
out of 5
POSTED: | BY: Shelley Ball
If there were zero stars to describe my…
If there were zero stars to describe my opinion of Trupanion that’s what I’d choose. In follow up to my last review, I was told by Trupanion customer service that they had no interest in any of my feedback. What was worse, while I was out of the country and my 3 huskies were under the care of a pet sitter, one of Trupanion’s managers cancelled my dogs’ insurance coverage without my request or permission! As I had no cell or internet service where I was staying I had no knowledge of this until we went to a nearby town. I spent time on my short 3 day vacation sending urgent emails and making an urgent long distance phone call to get the insurance reinstated immediately! What company cancels your insurance without your permission and while you are on vacation, away from your pets?!!! Disgraceful!! That was the most egregious of a string of sloppy and careless errors by Trupanion. Had I known this was how they operate I never would have bothered to sign my dogs up for this horrible company. I pay $273/month for coverage for 3 large dogs. Out of $900 of expenses for a claim on my dog, I have a $500 deductible, that leaves $400 of expenses, of which Trupanion covered $70. Great coverage eh? A waste of money. And a huge waste of my 2 hours on the phone with customer service and a manager. Find another pet insurance company. This one is not worth it.
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