1
out of 5
POSTED: | BY: todd aitken
Avoid This Pet Insurance Company at All Costs
I am writing this review to express my utter disappointment and frustration with Trupanion. Our experience with them during a medical emergency for our beloved dog was nothing short of horrific.
Yesterday, my dog ingested something harmful and we immediately reached out to Trupanion to file a claim. We provided all the necessary details, believing we were covered, as we had previously confirmed this with their representatives. However, when we needed them most, they rejected our claim, citing "previous condition". This was incredibly misleading, as we were assured coverage for such incidents.
What made the situation even more infuriating was their dismissive attitude. Meanwhile, we were watching Ollie suffer, desperately trying to find a solution. Despite our efforts to arrange funds for the surgery that evening and scheduling the procedure for the next morning, our 3-year old dog tragically passed away just hours before the operation.
This experience has been devasting for our family, especially our children. The lack of empathy and the cold correspondence we received from this company only added to our grief. We are now considering legal action due to their negligence and failure to honour their promises.
I urge anyone considering pet insurance to stay far away from Trupanion. Their lack of support during a critical time has left us shattered, and I wouldn't wish this experience on anyone. Protect your pets and your piece of mind - look for a company that truly cares.
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