Trupanion Canada | Pet Insurance Review

I cannot express how much gratitude and heartfelt thanks and appreciation that I feel for this wonderful company, Trupanion. Trupanion has been there, by my side, through the sudden illness of my three pets. A couple of years ago, my chihuahua needed a VERY expensive spine surgery on his neck for a blown out disc, a long expensive hospital stay and physiotherapy after his surgery. Nine months ago my four year old Yorkie needed a surgery for a collapsed trachea and required a long term hospital stay. She then developed pneumonia after surgery and was hospitalized for another long hospital stay. (Unfortunately she didn’t survive) My Papillon puppy woke one night shivering and vomiting and ended up in the hospital for a long hospitalization stay for a sudden illness and extremely high liver enzymes count….TWICE. Trupanion has paid out THOUSANDS OF DOLLARS to my Vet and Vet specialists. As an injured, and permanently disabled Veteran living off of a pension and lifelong savings, I don’t know what I would have done without having Trupanion for my sick fur babies. I would have bankrupted my savings to save their lives, because, they are my babies, my life. Thank you Trupanion for taking care of everything without having me to worry about any medical finances when my babies were so sick. All I had to do was provided my policy number to my Vet and it was submitted to Trupanion and they took it from there! All the bills were immediately paid, without any question or hassle for me and directly paid to the Vet. They even sent a follow up email asking how my pets were doing. While at the Vet Hospital this past November with my critically sick Papillon puppy, I had the pleasure to speak with another Veteran, also a senior citizen AND a Trupanion client. He was there waiting for his dog who was having an x-Ray to check on the rod and pins in his dogs leg and getting his bandaged changed.His dog’s leg was broken in two places and needed an EXTREMELY EXPENSIVE surgery to have his leg fixed with a titanium rod and pins. He told me that he had been paying into Trupanion for two years and never used it before, so, he figured it was a waste of his money and thought that he would never use it, because his 120 pound dog was like a horse and just as healthy. He said that he actually picked up his phone on that Friday, several weeks prior, and dialled Trupanion’s number to cancel his pet insurance. Due to unexpected company showing up at his house (miracle intervention he called it) he hung up before a Trupanion agent answered his call, with the intention of calling back later. His visitors ended up staying for dinner, it got late and he then forgot to call back to cancel the insurance. The very next morning, while out on their morning walk, his dog fell through a big hole in the ground and broke his leg in two places. He said that without the insurance he would have had to put his beloved companion dog down, because he couldn’t afford the surgery. With that, out comes his dog, running around, as if he had nothing wrong. His dog’s leg was wrapped in a bandage with Remembrance Day Poppies all over it….soooo nice! Please believe me when I say…just go and buy the Trupanion medical insurance for your pet, because you will NOT regret it.

Trupanion has been there for us & our Great Dane since he was diagnosed with his illness. We have been so very pleased with the speedy service we have received - submitting claims is so very easy & there is an immediate response from trupanion confirming . They truly care about our big guy! We highly recommend to anyone who is looking for pet insurance.

I have been a member for many many years and have lived Trupanion, have shared it with family and friends and often mentioned it in FB posts when people ask about pet insurance but I am very disappointed this year in the very large rate increase. I understand how insurance works (as I work in insurance) but this years jump is ludicrous and when I called to ask questions and asked if there was any consideration for long time members….nothing. I’m very disappointed in Trupanion this year sadly. No attempt to even keep a long time multi pet member. Was told to shop around or change my deductible.

Rate increases are excessive. They start reasonable but escalate. Not very impressed.

I receive all these email from you that remind me of cold calls, like help us find more customers and get a reward! I have been with you for a long time and only called twice when I needed your help with the vets invoice and only received, well to be honest hardly anything. What I do receive from you is lots and lots of emails telling me how I could help you get more customers…. Happy holidays!