Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 25,876

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
5

out of 5

POSTED: | BY: Silvia Ganoza

The best decision ever!

I cannot thank enough our vet for guiding us to have pet insurance for our dog, an Australian labradoodle, almost five years ago. And I cannot be so satisfied with Trupanion: their customer service is always there with an answer, their response to claims is fast and accurate, and they are fair and listen to us. Our dog has idiophatic epilepsy, and since it was diagnose and along all the scares, Trupanion has been there for us. I ALWAYS recommend a pet owner to have insurance, is the best decision we made, to know she can have the best care possible is priceless.
5

out of 5

POSTED: | BY: TJ

Fast and Friendly

When our Husky Miah cut her cheek under her eye on a piece of chain link fencing we immediately took her to the emergency hospital for stitches. The visit took place late in the evening on a Wednesday, the vet submitted the paperwork to Trupanion that night and i was contacted on Friday to let me know the claim was already being processed. After a slight delay due to Miah's medical history not being transferred from our previous vet we received our reimbursement within 2 weeks of the incident. Everyone was friendly and very helpful in processing this claim.
5

out of 5

POSTED: | BY: Susan

Incredible, Fantastic, truly great

Our 10 month old lab puppy had a limp. We had it x-rayed and it turned out to be a big piece of cartilage in his shoulder. He had to have surgery to fix it. Trupanion covered everything they said they would cover and more than promptly than expected paid our claim.
5

out of 5

POSTED: | BY: Mathew

great customer service

Trupanion was great with everything. Just wish the claim process was automatic instead of getting pre approvals or paying up front and getting reimbursed
4

out of 5

POSTED: | BY: Donna Allen

Ok insurance company

I have two insurance companies and this one pays the best; however if they are your secondary - it will take a lot of time to get reimbursed and many phone calls and anxiety. The employees have always been helpful --- but still I've have to reopen claims (on same condition) even after send EOB of other provider. I will be canceling the other insurance so I can only deal with the one.
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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