Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 25,882

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
5

out of 5

POSTED: | BY: Kerry

Excellent coverage and Prompt Attention

Trupanion has been excellent insurance and their staff very helpful! They had a pre-authorization back to me within hours and when I have submitted claims they have been fair and have paid very promptly.Whenever I have mentioned what insurance I have to any vet or specialist, they express how impressed they are with Trupanion as well. It is not cheap to cover my 10 year old dog but it has paid off to cover her.
5

out of 5

POSTED: | BY: Jennifer Rans

Amazing team!

My kitten is only 9 months old and by far I am very grateful that I have Trupanion to help take care of my kitten. She had a post op complication that with the help of this team she got back on her feet very fast. Her most resent claim was for what we think was URV. Because I caught it very early we were able to get her back to her troublesome shinnanigans fast. So great to have a happy healthy kitten :)
1

out of 5

POSTED: | BY: Karen Lindsay

TERRIBLE / Worst experience

I am so very disappointed in Trupanion. My dog Cooper was playing and torn his ACL, which required surgery. I had just recently purchased the policy, but was relieved to discover that because it was an accident it would be covered. The claim was denied saying i wasn't in the grace period. I contacted them and resubmitted it. It was denied because they said the ACL tear was a 'pre - existing' condition. My vet was furious with Trupanion and called them and emailed several times. My dog is 2, in excellent health and has had zero problems before this. My vet and I took it to the third step and had a 3rd party appeal. They denied it also, they said MY VET agreed that it was a pre existing condition, which she didn't. I have all of the emails and paperwork and am escalating this to the California Insurance Commissioner. This was a $4000 bill that should have been covered.
5

out of 5

POSTED: | BY: J Newmark

Excellent Response on Claim

Trupanion responded to my claim within a week and I received a reimbursement check within a week and a 1/2. I truly recommend them to cover unexpected health expenses. My puppy was only 5 months old when it suddendly had an illness which cost almost $6,000. Thank goodness for insurance!
5

out of 5

POSTED: | BY: Anna Rossi

Prompt service

We submitted many claims for our now diabetic cat. Trupanion always sumits a detailed review of the claim and follows promptly with the payment. Trupanion is open to communication in case of questions or clarification.
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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