1
out of 5
POSTED: | BY: Jane
Go elsewhere
Ugh. Our experience was frustrating. Maybe if you have a pet with zero preexisting problems...? They would look for any reason deny claims - saying it was related to preexisting condition - despite what our vet would say. Good luck appealing anything. I found that any attempts talking customer service - you would just find yourself being talked to in circles. (Even when cancelling our coverage... What a frustrating experience!)
They increase their premiums without notice. And by large amounts. Which adds up each month - especially with two dogs.
I would strongly recommend looking elsewhere (or putting that money into a separate account each month... Into your own pockets instead of theirs). If we did insurance with pets in our future - it wouldn't be with trupanion.