Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 25,875

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.0
  • 4.6
  • 4.8
  • Count
  • 6
  • 225
  • 25,875

Updated: May 29, 2024

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
4

out of 5

POSTED: | BY: Gayle Bonsey

Right eye everted third eyelid

My puppy had an everted third eyelid, preapproval was much easier and the claim is processing much quicker. I would recommend that anyone who buys this insurance have a questionnaire to fill out for trupanion to put necessary info in their system so if they are needed they already have the bulk of the information at their deposal. When our pets are in need this would reduce the stress on the pet owner. I rate this time 8/9 not prefect but very good. Thanks
5

out of 5

POSTED: | BY: Mary-Ann Jack-Bleach

Trupanion has provided excellent service for 9 ye

I have had 3 Great Dane X Black Labs and 2 cats covered since late 2005. I have experienced consistent, quality service with every claim over my 9 year histoy with TRUPANION. (Initially Vetinsurance). Paying Pet Insurance monthly premiums has proven to be a cost effective way for me to ensure my pets get the best care possible. It is the only way I have been able to afford costly veterinary care for them. Outstanding service and support for costly ACL surgery for my first dog Bobby. They sent me a sympathy card when he passed away. My current 18 month old Great Dane X Black Lab, Oscar, started having grand mal seizures 5 weeks ago. I had to take Oscar three times to London's Emergency Vet Hospital. Trupanion paid the Vet Hospital directly through Claims Express as I didn't have the money to cover these costly bills. What a godsend that was. This week I had to take Oscar for an emergency admission to the Neuro ICU at the Guelph Veterinary College. I am 100% satisfied with Trupanion's service and support when I had to call them in the early hours of the morning not knowing how to proceed. The person I spoke to was compassionate and calm which helped a great deal. She explained what I needed to do and faxed the Claim form with Oscar's name and Policy number on it to the Hospital within minutes of the phonecall ending. Trupanion has processed all of these claims quickly and payments were made within the week. Today the costly medication bill was processed and approved withi
5

out of 5

POSTED: | BY: Gina Burke

Claim

Family was watching our 6 month old puppy when she ate a bag of her treats. My puppy was vomiting and lethargic and was taken to a vet. Knowing that bet bills can be extremely high, I called Trupanion to find out about coverage. Trupanion was very supportive on the phone and called the vet directly to give preauthorization for treatment. Overall, I am very satisfied with the service and coverage of Trupanion and would recommend them highly.
5

out of 5

POSTED: | BY: A. E.

Excellent service

I love trupanion. I process my claims at the vet so I only have to pay the uncovered amount ( no waiting two weeks for a check). The customer service is exceptional. They know you when you call ( no looking for or waiting to find an account no.) and the reps are soooo courteous. I once called a and through an issue with my blue tooth got disconnected and the rep I was speaking to called back within minutes. I joke that my dog has better insurance and medical care than I do. I am very happy with the service I receive and with a puppy who gets into everything the policy has already paid for itself in my savings.
5

out of 5

POSTED: | BY: Bob

Insurance allows me to make best decisions

Having insurance allows me to make the best medical decision for my dogs without hesitating due to cost. While it's better not to have health issues with your pets, it's great to know you can get the best care without financial worries.
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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