Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 25,875

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.0
  • 4.6
  • 4.8
  • Count
  • 6
  • 225
  • 25,875

Updated: May 29, 2024

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
5

out of 5

POSTED: | BY: Mary

EXCELLENT SERVICE

I rescued a much older dog three months ago. When I picked him up from the rescue, he had no known health issues or pre-existing conditions other than bad joints. That said, within one week of having him, we were at the ER and then vet for a tick borne illness that has taken us months to treat. He also has a weak stomach lining but to get to the bottom of both of those issues, we had numerous vet visits and costs associated with it. Trupanion was offered to me the day I rescued my dog and to be honest, I wasn't sure what to expect of it. I am so grateful they approached me from day one and that I had it when I did. It has saved me a lot financially but a lot more importantly, has put me at ease about finding him the best care. lastly, their customer service is excellent. They always pick up the phone, answer my questions quickly and confidently and they respond back to your claims within one week.
5

out of 5

POSTED: | BY: Sarah G

Trupanion is great!

My dog has a very sensitive stomach and digestive issues. Trupanion has been great. Filing a claim is easy, they are very quick to respond and they are worth the premium. I recommend them to anyone.
5

out of 5

POSTED: | BY: Julie Stone

Couldn't Be Happier with Trupanion

Our lab was diagnosed with a very aggressive cancerous malenoma on his toe which required amputation. In addition, the cancer had spread to the bone so there was a chance that the cancer had an opportunity to spread throughout the rest of his body. We started out by getting the amputation and then a series of x-rays and cancer treatment. Not only was the submission of the insurance claim with Trupanion easy, we were reimbursed in a short time and we even received emails from Trupanion checking in to make sure our dog was doing ok. Every person that I know who has an animal I will be telling to use Trupanion and I am forever greatful to them and how simple they made the process during such a difficult time.
5

out of 5

POSTED: | BY: Trey Jordan

low stress claim process

Having used several other pet insurance carriers of the last 10+ years, I was very pleasantly surprised by the quick and efficient way in which our claims were handled. It took away an aspect of stress that you don't need when you're dealing with a pet's surgery.
1

out of 5

POSTED: | BY: Jolene

Fine Print Deductible

Went in to see the vet with my four month old puppy with diarrhea and several other complaints. Bill tallied up to 1200$ and I was thinking "thank goodness I opted for insurance" however my $600 deductible is per issue and they broke down my claim into four different (but all connected to diarrhea ultimately) medical issues. They covered nothing and my deductible isn't close to being met on any of those issues so when I go next week for my follow up nothing will be covered still. Why am I giving them $50 a month if they won't help me get my puppy healthy. I am obviously frustrated but Trupanion might be more helpful if you choose to have no deductible but watch out for the monthly rate you'll have!
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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