Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 25,879

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
5

out of 5

POSTED: | BY: Kim

Fast

I love the quick email responses once a claim is submitted letting you know your claim has been recieved, followed shortly by an email telling you your claim is processed. Usually recieve payment in just over a week!
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5

out of 5

POSTED: | BY: Harry

Our dog Riley had a terrible accident.

Our dog Riley at 5 months old had a terrible accident and needed many surgeries. Although she is mending slowly she will need more physio and we are thankful we had Trupanion by our side to help with her costs. You provided the right coverage and worked with our vet to cover her major injuries. Thank you
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5

out of 5

POSTED: | BY: Denise

Gracie our 9 month old puppy

I cannot say enough good things about my experience with Trupanion. They were quick to respond, compassionate and professional throughout the process. Our puppy ran out in front of a car and was badly hurt. She required immediate surgery to repair her diaphragm follow by a second surgery to repair her broken pelvis. She is 3 weeks post surgery and doing great. I was able to make the decision to save her based on the quick response by Trupanion and its insurance adjustors. Thank you again for putting our family back together. We are very grateful.
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4

out of 5

POSTED: | BY: Nicole

Confusion but overall great service

There was a bit of confusion with how payment was working, I was paid instead of the Vet and then found out that my deductible was still owed. very confusing in an already stressful time, I thought I was free and clear with money I owed but now have to pay more out of pocket. Very happy with the dealings I have had just wish there was better clarification as to what was going on, when to expect it to happen and how people were getting paid and more clarity on what I owed.
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1

out of 5

POSTED: | BY: Lena Krumgalz

save your money in the bank

This company is a scam. I wish i had read this reviews prior to purchase. They are refusing to pay my claims because they determine it was a pre-existing condition which is totally not true according to my vet. She even got on the phone with them to argue on my behalf . I called to cancel the policy today and was told that they cannot do it now and someone will get back to me in few days, not tomorrow and they cannot tell me exactly when.
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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