1
out of 5
POSTED: | BY: Rick
Just plain terrible
When our dog developed a chronic illness which would last for years, Trupanion dumped our policy. They cancelled it without cause. When I called them, they made up multiple conflicting reasons, and eventually it became clear that they were only interested in profitable clients. The way they do it is at the renewal point, they are actually starting a new policy every year, so they just choose not to offer a new policy to unprofitable pets (and all pets 14 and over). They say they never drop pets, which is technically true, they just don't give a "new" policy to them. If you have a sudden illness, which won't result in regular payments by Trupanion, then they can be pretty good, (they will want to keep you to try to get their money back), but just hope you never need long term help, because they will not want your business anymore and you WILL be left on your own.