1
out of 5
POSTED: | BY: Ashley Polhuis
The vet recommended this company.....
The vet recommended this company for pet insurance and I felt that I would be a bad pet owner if I didn't get insurance for my dog breed that potentially could have health issues. Our first visit the vet said your dog breed has common breathing issues due to he Short snout and should think about the surgery in the future to prevent issues. I paid the insurance company for about a year and when we decided that we should do the surgery to prevent future issues, the claim was denied. I'm not sure how in the pockets of the vet hospital the insurance companys are or if they decline or give false information to reject claims for a kick back to the vet, but I am very unsatisfied with the product and support from trupanion. They also increased the insurance rates no notice because costs across bc had risen? I will be not recommending this insurance company to anyone with pets and feeling pressured from vets wether or not they are getting push back from insurance companies to pedal their products. I will also be having a conversation with our vet about the relationship between trupanion and if they actually care about the health and safety of our pets. I had no issue with the rate increase or the wait time for the claim to go through, it was the fact I was told our dog showed signs before hand and is not eligible..what's to say he didn't show signs of anything else? Its what ever the relationship between the vet and trupanion determines. I will just continue to pay vet bills in full and fully expect trupanion and the vets only care about the money
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