1
out of 5
POSTED: | BY: Susan Lee
They call everything a "pre-existing condition" even if your dog never had it before getting insured by Trupanion
My dog developed a tracheal collapse cough after 3 years on Trupanion and because the vet asked if he had ever coughed before, and I said, yes, he coughs maybe 3-4 times a year but nothing like this, they are now calling this a "pre-existing condition" and refusing to cover it. So I just spent $104.00 per month for 3 years and eight months: That comes to a total of $4,606.00 I have spent on Trupanion premiums and I submitted for one $11.00 bill in 3 years and 8 months, and it has been denied. It is not the $11.00 bill--it is the fact that now that my dog has a health condition, which will be life-long, and THAT is why they are denying coverage.
Obviously if it WAS a pre-existing condition, our vet would have records of seeing him for it in the past 6 years (3 years ago we adopted him and put him on Trupanion insurance, but he saw our same vet for 3 years prior as our foster dog--not yet adopted. He was NEVER seen for this condition in those 6 years.).
This company is a SCAM.
DON'T WASTE YOUR MONEY. They had no problem taking my $4,606.00, but the minute I submitted a claim it was denied.
They didn't deny it because of the $11.00, They denied because he now has tracheal collapse and they would need to pay forever.
But because of this, I cannot even change to another insurer, because although it wasn't a true pre-existing condition when he was with Trupanion, it would be pre-existing at this point.
Do NOT trust this company.
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