1
out of 5
POSTED: | BY: Strongcustomer
Trupanion not what they say they are
I seen the ads all over GOOGLE for a pet insurance that paid up front. I would have never bought this insurance had I known they were going to do this. My dog is old and I told them that and they charged me $270.18 a month, and never told me of a waiting period either. Their key selling point was that they said they would pay my vet directly. My vet was listed on their page and that made me do it. My dog had a bump on her chest and I took her to the vet. Costing me over $700 for the visit. I had to pay up front and submit the claim. I was a little upset. So I went back on line and called all the vets that Trupanion said they took their insurance and one that had a payment portal. It was like ALL the other insurance companies except a lot more expensive but my dog deserved it. I called them and told them that. They said just submit the claim. Online they said that 70% of claims are paid within 24 hours. When 3 days past I started to get suspicious. I took my dog in for a followup and the bump imploded and had to have immediate surgery. That's another $450. Then today 2 days after her surgery Trupanion DENIED my claim. They lied and scammed me for the huge money and I could have went with several other companies, a lot cheaper, who would have paid the claim with reimbursement. All their emails and all their ads were dishonest and I want my money back. I would have picked another more reasonable insurance for reimbursement but their ads stuck out and drew me in.
Read more on Trustpilot