Trupanion | Pet Insurance Review

Trupanion covered my cat’s issue with weight loss. Provided the invoice and paid the deductible and Trupanion reimbursed me for the change. They were very efficient in the processing of the claim. The claims reps were very compassionate and helpful.

Trupanion covered my cat’s issue with weight loss. Provided the invoice and paid the deductible and Trupanion reimbursed me for the change. They were very efficient in the processing of the claim. The claims reps were very compassionate and helpful.

Trupanion covered my cat’s issue with weight loss. Provided the invoice and paid the deductible and Trupanion reimbursed me for the change. They were very efficient in the processing of the claim. The claims reps were very compassionate and helpful.

Trupanion covered my cat’s issue with weight loss. Provided the invoice and paid the deductible and Trupanion reimbursed me for the change. They were very efficient in the processing of the claim. The claims reps were very compassionate and helpful.

My dog has been covered by this insurance since he was three months old. He is now starting his third insurance year. He is a retriever and while running for a toy, his legs went out to the sides like doing the splits! It was awful & he was in a lot of pain. When I called Trupanion the representative was very compassionate and kind. She advised me to take him to the vet. I took him to the vet the next morning and they did x-rays. I paid for his service upfront because they did not have the direct pay software with Trupanion… In fact, all the Vet’s that Trupaion’s website referred as direct pay with Trupanion Software did not have that system set up! I submitted the claim for my dog’s, x-rays and exam. I got a reply that they received the claim and I would be hearing from them shortly. When I checked back on the claim after 48 hours, it still showed that it was pending and that it would take longer than usual due to it being his first time at that vet. A couple weeks later, my account still showed the claim as pending, so I called again. I found out that the invoice had a typo on my dog’s name. The vet had put the letter “S” instead of the letter “F” at the beginning of his name. I never received a notice from Trupanion that there was a problem with the claim, due to the name not matching the name on my pets policy due to the first letter being an “S” instead of an “F”. I was told that I would have to file a brand new claim after the veterinary fixed the invoice typo and wait for them to review the claim again. I submitted the exact same invoice from the vet with the “S” now changed to an “F”. I think it’s awful that Trupanion did not notify me that there was an issue with his name and a possible typo. In fact when I called, they said I sent in a claim for a new dog that was not on my insurance!! All this due to a simple typo!! I only have one dog. The dog, the description of the dog, and the x-rays Trupanion received from the vet are all about my dog. My one and only pet that I have. This dog has been insured by Trupanion his whole life so far. Lesson I learned…always check spelling! I hope by writing this review, it will help Trupanion in the future to notify their customers when there’s a problem with the invoice and claim. Especially one like this that is an obvious typo! This was a very simple click on a keyboard and the veterinarian changed that “S” to an “F” immediately while I was on the phone with them. The Vet Hospital was apologetic however, I have waited over two weeks and I still would have no idea that there was an issue if I had not called Trupanion again.