Trupanion | Pet Insurance Review

4.9

out of 5

Number of reviews 77,160

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
1

out of 5

POSTED: | BY: carol doyle

Awful so far

have to say that so far I am very disappointed with Trupanion. I moved to Canada from Australia with my healthy 9.5 year old Jack Russell terrier in June. She got a full bill of health from both her own vet and the vet at the very reputable transporter i used to fly her to Canada (at a cost of 2k). I have always had pet insurance for her so I did my research here and went with Trupanion. In August my doggie jumped off a (8 feet) deck and ripped one of her dew claws out and broke a tooth at the same time! I rushed her to the vet who advised immediate removal of the broken claw and advised we may as well do the second one too as a precautionary measure as she had to have a general anaesthetic for the procedure. He also removed the broken tooth while she was sedated. When i made a claim I was asked for her medical records (weeks ago) and I sent my dog's very comprehensive records from my vet in Australia to Trupanion but it seems this is not enough?! Now they tell me they need more.. if it were an illness she had then I could understand it - of course pre-existing illnesses are not usually covered be it for animal or human. However for an ACCIDENT what else could they possibly need to expedite the process? Well, apparently they need a SOAP?? A (subjective, objective, assessments, plan) - I have been a dog owner most of my life and had my pets insured for at least the last 15 years and never heard of this -and neither has anyone else I have spoken with. Although I know that
5

out of 5

POSTED: | BY: Alexa

Best service!

In the summer, our cat was in acute kidney failure. Nearly a week in the emergency hospital and $3,000 later, we took her home with chronic kidney disease. Trupanion quickly fulfilled everything they promised in her policy, making the process of claims and reimbursement completely painless. Now, our cat has ongoing treatment for her chronic kidney disease - which Trupanion is continuing to pay for without any difficulty. Their claims are processed very quickly - faxed one day, direct deposit practically the next. And even when we were worried when the official diagnosis changed - from acute kidney injury to chronic kidney disease - where other insurance companies might use it as an excuse to reset the deductible, Trupanion didn't blink an eye. We insure both our dog and cat with Trupanion, and will continue to do so with them, and all of our future pets.
5

out of 5

POSTED: | BY: joanne

BigHeart company

Trupanion helped us a lot, Sam my 7 year old sharpei, got sick, my bill at the specialized hospital went up to more than $5000 and I got 90% of what I have paid for the hospital bill. We are so thankful that we got the best insurance out there. Our Sam is doing great, fully recovered, thanks to Trupanion, we know that we can give the best care that Sam deserves. I am a member of a sharpei forum and I always mention that this company is the best out there....
5

out of 5

POSTED: | BY: Katrina

Fantastic!

I thought about pet insurance for a long time, I thought that I could try to save $$ in a savings account for if anything happened to my dog, after a few months of savings I only saved $160. My neighbor had mentioned pet insurance one day and I began to think about pet insurance a bit more, I looked at a few companies and found that Trupanion had many excellent reviews. I enrolled with them and good thing I did - 1 week later my dog tore her cruciate ligament!($2500 - much more than the $160 I had in my savings!)Trupanion was quick to preapprove her diagnostics and her surgery and sent out her check the next day after her surgery. I am very happy with Trupanion and will never go without!
5

out of 5

POSTED: | BY: mortimer

on going claim

Very satisfied at this time
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Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals
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