5
out of 5
POSTED: | BY: Jennifer
Good
Initial claim took forever to get processed, but it came through in the end.
4.9
out of 5
Number of reviews 74,317
Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets.
Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process.
To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month.
1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy.
* Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay.
Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5
out of 5
POSTED: | BY: Sandra Bogitch
Worth it
Very happy with this insurance. They answer questions when we call and payment for claims are prompt.
5
out of 5
POSTED: | BY: Rick R
No Hassle - Fast Service
Possible torn ligament right rear leg. Initial consultation and follow up x-rays. Claim filed directly with Clinic, receipt email and also claim information email within 2 days. Better service than with my medical plan.
5
out of 5
POSTED: | BY: philip topalian
worth having
Recently had a major dental claim for our 5 year old javanese. Trupanion reimbursed $1485 of a $2000 bill (there is a deductible and there were some not insured items on the bill) within two weeks. Very good about communicating the status of our claim. Would recommend to anyone. Have had several rate increases since beginning-only reason rating not 10.
1
out of 5
POSTED: | BY: Amy
HORRIBLE
I am not one to complain online about things. As a matter of fact, I do not think I have ever written a review about a business before, pleased or un-pleased. We enrolled our Italian Greyhound puppy in TruPanion, due to the fact that IG's are famous for breaking legs and we were worried with our puppy being as silly and as fast as he is, he may end up breaking a leg, which as you know, can cost thousands of dollars to repair. In October, our puppy ate some plastic from our window blinds which caused him some diarrhea and vomiting. We took him to the vet were they ran some tests and blood work. All came back negative for any type of bacteria or infection. He passed the plastic the next day and was fine. The vet concluded it was caused by the plastic and no further tests needed to be conducted. In December, our puppy became extremely ill. He had some type of bacterial infection (probably picked up from Petsmart because they are FILTHY, but that is whole other issue). Long story short, the tests, medicine, and care ended up costing almost $1400. We submitted a claim for reimbursment to TruPanion and it was denied becuase they said the December incident was a pre-existing condition, which is absolutely ridiculous. How is eating plastic and having a bacterial infection the same thing? We had our vet write TWO letters to them explaining how one was caused by the injestion of the plastic and one by a bacteria. They denied the claim again coming back and saying this time
Monthly Cost
Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.
Coverage
Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.
Payout Limits
The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit.
That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.
Deductible
If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.
Age Limits
All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life
Waiting Period
Waiting periods vary by state. Please see your states policy for full coverage details.
However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.
Exclusions
Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like:
Examination fees
Wellness and preventive care
Elective, or cosmetic procedures
Sales tax, where applicable
Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early!
* Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay.
Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association.
We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care.
Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion:
24/7/365 Member Support—yes, even on holidays
20+ years of experience
Nearly $2 Billion paid in claims
Over 800,000 pets protected
Unlimited Payouts
The only provider that can pay your veterinarian directly at checkout*
Accepted everywhere in the USA, Canada, Puerto Rico, and Australia
* At participating hospitals