Trupanion | Pet Insurance Review

4.9

out of 5

Number of reviews 74,508

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
4

out of 5

POSTED: | BY: Mr. DON R.

Mostly a good experience

Overall it has been a good experience. We did have a little push back from Trupanion over a series of diagnostic tests which were all part of the same procedure, dealing with the same condition, where Trupanion wanted to charge us multiple co-pays and the Vet had to intercede to explain what the situation was. It got a little tense and in the midst of our struggle with our dog's health, we didn't appreciate that. But, beyond that one situation, Trupanion has been great.
5

out of 5

POSTED: | BY: customer

I love Trupanion

I love Trupanion. My dog has had a slew of health issues since he was 10 weeks old. He's now six and Trupanion has been there every step of the way. I never wanted to make health decisions for him based on cost. Trupanion has made that possible. I wouldn't have another pet without Trupanion.
5

out of 5

POSTED: | BY: Kim

Trupanion has been a life saver to me

Trupanion has been a life saver to me. My dog has had several health issues, but thanks to Trupanion I was able to get him the treatment and surgeries he needed and now he’s doing awesome! I’m so grateful:). And their customer service is excellent!
5

out of 5

POSTED: | BY: Eric

Thank you

Excellent company, claims paid quickly. I had the foresight to get insurance for my dog when I adopted him back in 2010. I never had to use the insurance until this year. If it weren’t for Trupanion, I wouldn’t have been able to afford to save my furbaby’s life. For that, I thank you from the bottom of my heart. I am a customer for life.
2

out of 5

POSTED: | BY: Judith

When you pay, when you won’t.

I rescued a 10 year old chihuahua November 2017. At her first well check she had slightly elevated liver levels no one seemed concerned. A month later she started vomiting so I took her back to the vet. They xrayed her and said she had swallowed a bracelet. They did an operation and said the bracelet was not removable since it had adherred to the intestine. They said take her to a specialist. In December she was seen by a specialist who scheduled a January surgery. They removed her gall bladder. Trupanion called me after the December surgery and said everything was covered. Trupanion paid on all of the claims, thank you. In March I heard from Trupanion that because there was a note about her liver on the first visit, you would not pay anymore of her bills. This is very disappointing and embarrassing since I have been giving recommendations to everyone to insure with Trupanion. I realize you have paid out a considerable sum, but I insured her in good faith. I had no idea what her medical past included and the first Vet appt gave no indication of a long term problem or any problem at all.

Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals

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