Trupanion | Pet Insurance Review

4.9

out of 5

Number of reviews 60,506

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 5.0
  • 4.7
  • 4.9
  • Count
  • 5
  • 496
  • 60,506

Updated: May 29, 2024

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5

out of 5

POSTED: | BY: Lori

first experience with Trupanion Canada

I have owned several dogs over the years and my 9 year old doberman has cost me a fortune (I swear I could have put a child through university by now!). I adopted a rescue chihuahua last year, and after much research and deliberation I decided to get pet insurance for her; I recently added my second adopted rescue dog to my policy. Most of my family and friends were skeptical - so I must share my 1st Trupanion claim experience. Just before Christmas I noticed a lump on my chihuahua; the vet was quite concerned and the lump was removed via costly surgery. My vet submitted the claim form to Trupanion and within 2 weeks I recevied notice that the claim was processed. I am very impressed and quite relieved to have pet insurance for my chihuahua. My doberman was just diagnosed with cardiomyopathy ($1700) and another vet bill was overwhelming! Unfortunately, it's too late to sign him up now :-( But, if I knew then, what I know now... I highly recommend pet insurance from Trupanion; this 1st experience has been excellent. I will never be without pet insurance again - owning a pet is so expensive nowadays.
1

out of 5

POSTED: | BY: Stuart

False Advertising

I had good experiences with Trupanion, until they tried to raise my rates. They advertise "no increases due to pet's age/claim history". HOWEVER, they have raised my rates by almost 100% over the last 2 years. When I signed up my first pet, I was paying $38/month.....1 year later, they raised it to $50/month. Today I received a letter saying they now want $65/month. I never even made a claim for this dog! With 2 dogs, that gets quite expensive, especially considering they dont cover dental, and even less is covered if your dog isnt neutered by age 1. (For example, if you get your dog neutered ANY time after they turn 1, and they get hit by a car, they wont cover it! What does neutering have to do with getting hit by a car?) Their reasoning for raising the rates is: "costs of veterinary care in your area went up this year"....funny, considering my vet lowered their fees this year. Needless to say, I cancelled my policy today. I would rather keep the $1500/year in my bank account, rather than give it to this greedy business. 2/10 because of their friendly customer support. Otherwise it would be a ZERO.
5

out of 5

POSTED: | BY: Diana Stremick

Unhappy with Yet Another Premium Increase

I have been with Trupanion (formerly VetInsurance for about 2 1/2 years. I have found their claim processing to be very timely and have never had a problem with them denying my claim. But, my premiums started at about $37/month and have gone up every year. The latest increase is from $47 to $58. And, my vet clinic has not increased their costs, so I find it hard to believe that these premium adjustments have nothing to do with either my pet aging or claims I have made.
5

out of 5

POSTED: | BY: Pat

The best financial choice I ever made!

I can never thank my vet enough for recomending Truanion. Signing up for Trupanion has been the best financial choice I have ever made! Trupanion is reasonably priced,fair, and quick. My puppy has had a series of illnesses that I never could have afforded to treat. I'd hate to think what would have happened if we didn't have Trupanion.
5

out of 5

POSTED: | BY: Sheila

Excellent communication on claim

We adopted an adult German Shepard from the SPCA four years ago. We hadn't purchased insurance for other pets we'd owned and had some large vet bills with our last dog so thought we'd try insurance this time just in case. We had one small claim in the first year that was settled promptly and then just before Christmas our vet said that we needed to get X-rays and tests for a heart murmur. It was pretty expensive but we swallowed, handed the credit card over, and then submitted a claim. We received an email within 48 hours advising us that the claim had been received and was being reviewed, and today, one week after we faxed it in, we received an email notification that it had been approved. We hadn't expected to hear back so quickly. It was great news.
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Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals
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