Trupanion | Pet Insurance Review

4.9

out of 5

Number of reviews 60,506

  • 60 Days
  • 1 Year
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  • 5.0
  • 4.7
  • 4.9
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  • 5
  • 496
  • 60,506

Updated: May 29, 2024

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5

out of 5

POSTED: | BY: Robin and

Quick and informative

Our six month old puppy had emergency surgery, a complete unexpected cost that was not an insignificant amount. Trupanion continually gave email updates on where they were in the claim process while doing their best to be timely. Our claim was processed within five days and a check received for 90% of the covered costs about a week after approval. They gave an amount right in line with what we had expected to received for reimbursement of out of pocket costs. Whenever I have called in to ask questions about my coverage, they are always nice, upbeat and answer to the best of their ability. I also really like that I can work with a company that is local to me. I have shared my experience with family and friends, and a lot of them have indicated that they have learned from my experiences and will get insurance for their next pet as soon as they get them.
5

out of 5

POSTED: | BY: Savannah

Highly Recommend Trupanion Insurance

In owning over 6 Shih Tzu's, these dogs are very prone to getting eye diseases and eye disorders, and having spent out thousands of dollars before getting insurance for my 8 year shih tzu, I know the costs. My 8 year hasn't ever been sick before and always healthy, and I decided to get insurance on him, and just a few months later, he developed eye issues, which I am so glad that I have pet insurance now. Trupanion has been a blessing and is fast with claims and I opted for the no deductiable, which most ins. companies do not even offer, but Trupanion does. I would highly recommend this insurance to anyone looking for insurance for their pets.
5

out of 5

POSTED: | BY: Jim

User friendly claim process; Prompt processing

In my male Jack Russell's nine months, I have submitted two claims for vet services, one of which was for nearly $1,500. Trupanion's claim form and process is very simple and easy to complete. I received a check from Trupanion about a week after submitting the claim. The claims processors kept me informed via email as each step of the processing was completed. OUTSTANDING customer service!
5

out of 5

POSTED: | BY: cmk

Trupanion-outstanding

So far, so good. My 13 year old cat is having some serious bowel issues, and thus far, the bills have totaled close to 3,000 for very expensive tests (rare and sophisticared blood tests/colonoscopy/endoscopy) etc. Trupanion has covered everything they said they would. Because I insure 5 cats with them, I opted for a 250 deductible per incident per cat to keep the premiums lower. As their policy states, after the 250 deductible in my case, 90% of everything has been covered. What a relief, I don't know what I would do without this insurance. The cat is still having issues, and I don't know what else will come out of it, but I have peace of mind knowing I can get her the help she needs without fretting over the money part of it.
5

out of 5

POSTED: | BY: Sharon Pearson

Trupanion provides courteous and efficient serivce

My four year old English Springer Spaniel developed a limp about one year ago. After several appointments with her regular veterinarian, I took her to a specialist. The specialish recommended arthroscopic surgery on her right front elbow-cost about $2,500. Trupanion covered alost all of the costs associated with the surgery and follow-up care. Trupanion has allowed me to seek the best possible care for my campanion, Penny Jo.
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Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals
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