Trupanion | Pet Insurance Review

4.9

out of 5

Number of reviews 60,508

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 5.0
  • 4.7
  • 4.9
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  • 5
  • 496
  • 60,508

Updated: May 29, 2024

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5

out of 5

POSTED: | BY: Lisa Rodriguez

Review of claim

Trupanion did an excellent job of keeping me informed of the status of my claim. They were quick to respond and provided a detailed explanation of what was covered. In times like this, I am grateful to have good customer service.
5

out of 5

POSTED: | BY: Katie

Amazing experience

Such a great company. Quick and efficient. No problems whatsoever, so thankful!
5

out of 5

POSTED: | BY: Angela Hantoumakos

Outstanding on every level

We are delighted to have selected Trupanion as our pet insurance provider. They are extremely customer service oriented and processing and payment of claims is well organized and timely. No hassles ever. We highly recommend Trupanion. Top notch organization on every level.
5

out of 5

POSTED: | BY: Jason

Neurological/GI symptoms

Our siberian husky puppy started to show some GI symptoms and some swelling in his face. He is an 8 month old puppy that is always eating everything that he can get so we naturally thought that he ate something and it would pass. That was until his face started to swell up and he started to have really bad vomiting and diarrhea. Okay, so we then thought that maybe it was an allergic reaction alongside the possible bowel obstruction (by the way, my wife and I both have a medical background). So we thought to get him checked out just in case. Our vet wanted to do an X-ray just to try and see anything so we went for it, it showed nothing. When I got home from work he was super lethargic and when he lifted his head to look at me his one pupil was 6mm and really big and the other one was tiny at 1mm and he looked really crazy! We rushed him to an 24 hour animal hospital and he was hospitalize for 2 days in puppy ICU. During this time I called Trupanion and applied for their pre approval process and they said that it would take a lot longer because this was our first claim. I didn't expect it to take one day. To make a long story short, our total bill for an MRI, ultrasound and the transfer of care from our vet to the hospital plus all the medication and everything brought us home a healthy siberian husky and a bill of 4600$ and change. Trupanion was so efficient and prompt with filing our claim and reimbursing us that we didn't even realize that we were out the money for the
5

out of 5

POSTED: | BY: Danny

One less thing to worry about...

The last thing a pet parent wants to worry about is money. I was less stressed about paying for my cats urinary blockage thanks to Trupanion. I was able to focus on his recovery and not worry about paying for it. Trupanion made it so easy, I would recommend the company.

Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals

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