5
out of 5
POSTED: | BY: Lale
Fantastic
Sassy had BOAS surgerie November 6,filed claim November 8,deposit November 16 ❤️❤️🙏🙏🙏❤️
4.9
out of 5
Number of reviews 77,903
Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets.
Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process.
To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month.
1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy.
* Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay.
Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5
out of 5
POSTED: | BY: Rhonda Tucker
Excellent Customer Service
My Boston, Sansa had difficulty breathing due to brachycephalic syndrome and surgery was an option for her. I immediately contacted Trupanion who suggested that we submit a preapproval claim, which we did prior to scheduling the surgery. Once we were given the approval, surgery was scheduled and we knew what are financial responsibilities were. Surgery went well and I filed the final claim which was approved within 24 hours. Everyone that I spoke with at Trupanion were professional and caring. They showed concern for Sansa and I truly appreciated all of their efforts during this stressful time. The surgery was successful and my little girl can breathe and sleep well. I recommend Trupanion to anyone looking for a wonderful insurance feature plan that has caring customer service.
2
out of 5
POSTED: | BY: Chris Aschero
What has happened to them recently?
I've had both my dogs on Trupanion, one for 10 years and one for almost 7, and up until recently they've been great. I've recommended them to family and friends and had only positive things to say. However, my one dog is a senior with ongoing medical issues, but nothing new, so as usual I submit my claims. I have contacted them several times over claims as old at 6 weeks, but they keep giving me the run around about it. They have no reason why it's not been approved, the vet has responded, the claim is for an ongoing issue and has always been approved quickly, but they are now giving me the run around. When I call or engage in online chat, they claim they don't know why it hasn't been paid yet.
I will be pulling my younger dog out of Trupanion and finding a new insurance for him, but my older dog has too many pre-existing issues. I have two stars for the good years I had with them, but recent payment issues, customer service issues and over all lack of help to resolve this issue, has cost them my loyalty.
5
out of 5
POSTED: | BY: Karen McDermott
Trupanian I can't thank you enough!!!
I can not thank Trupanian enough
From the customer care Representatives who answer the phone and the ease of filing claims. I truly believe I would not still have my pet if it wasn't for the help I received from Trupanian. Thank you from the bottom of my heart!!!
5
out of 5
POSTED: | BY: susan prindle
thank you
thank you so much for your coverage of thelmas recent hospitalization. as a new client i had no idea what to expect of the process. i found it remarkably easy to file the claim, and was vastly relieved with the speed and efficiency of your settlement. both of us are doing a lot better.
for those of you reading this, i am not a robot, just a grateful customer
Monthly Cost
Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.
Coverage
Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.
Payout Limits
The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit.
That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.
Deductible
If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.
Age Limits
All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life
Waiting Period
Waiting periods vary by state. Please see your states policy for full coverage details.
However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.
Exclusions
Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like:
Examination fees
Wellness and preventive care
Elective, or cosmetic procedures
Sales tax, where applicable
Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early!
* Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay.
Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association.
We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care.
Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion:
24/7/365 Member Support—yes, even on holidays
20+ years of experience
Nearly $2 Billion paid in claims
Over 800,000 pets protected
Unlimited Payouts
The only provider that can pay your veterinarian directly at checkout*
Accepted everywhere in the USA, Canada, Puerto Rico, and Australia
* At participating hospitals