Spot | Pet Insurance Review

Excellent! I can’t say any bad about them. They covered 90 percent of claim. And quick. I have had many other pet insurance this one is the best quick payment and people are friendly and open late anytime you can call. I recommend Spot! I have the complete coverage. Thank you Spot!

Please stay away of this insurance if you love your pets and your pocket They will never give you the deductible is very hard to deal with them

All the reviews looked great until I actually received this insurance. I took my dog in for a tummyache during the first two week waiting period, and understood he couldn’t get it covered during that time. However, I was shocked to hear that SPOT pet insurance we consider that a pre-existing condition. That’s right...an upset stomach from eating grass (new dog owner so didn’t know this is common), is considered pre-existing condition, which meant that for the next SIX months they wouldn’t cover any medical accident or ill as involving his stomach. And then, when I politely asked to cancel my insurance, I got an automated response telling me that it was canceled. Yes that is what I wanted, but to not receive a personalized message or at least an attempt to keep me as a customer or understand the problem was wildly disappointing. Would absolutely not recommend. EDIT: in response to their response, It’s one thing to respect a user’s desire to cancel, but whether a company tries to keep their customers and actually fix their issues before letting them go says a lot about their customer service philosophy. And regarding the pre-existing conditions, the issue is the fact that you would consider an isolated upset stomach situation as a pre-existing condition. I hope others have had a better experience, but regardless I recommend the company take ownership over their areas of improvement.

I'm not sure jow I am abke to give my rating when I haven't had any progress of help yet with my pet only a questioner. Iam grateful to have come across such a eye opener and have been praying for some sort of help with my pup. I can't afford a vet and she had a massive lump growing.on her side. I don't know what to do she is my everything. I would give my life for hers in a snap of a finger. That's my review,what's yours?

I found customer service very knowledgeable, business oriented and customer oriented at the same time. In comparison, I found our prior carrier claims representative to be very rude lacking customer service skills. We have not needed to submit a claim since insuring with Spot, so cannot comment. However, true to Spot advertisement, we did receive our Amazon gift card.