1
out of 5
POSTED: | BY: Lance Ino
I signed up and paid for a new Spot…and added Wellness coverage but was declined for a gift card.
I signed up and paid for a new Spot only coverage for a puppy. Then I received 15 marketing emails telling me to get coverage for all of their available plans including Wellness coverage. In each of the emails, a $25 Amazon gift certificate was mentioned for each new subscriber. Since I had signed up online, I was eligible for the $25 gift certificate. After consideration, I called Spot’s customer service to add the Wellness coverage since I read the marketing emails that were sent daily and I thought it made sense to add this coverage. I was told by the agent that I was not allowed to add this coverage to my original policy and that she had to cancel it and start all over. I agreed since she was going to add the Wellness only policy first which took effect the next day, and then add the Spot coverage which was delayed another two weeks before taking effect. I then asked if I was still qualified for the $25 Amazon certificate and was told No since you had to buy the two plans online at the same time! By the way, you couldn’t add the Wellness plan online after the fact and had to call it in. So I ended up canceling everything and going elsewhere for coverage.
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