Spot | Pet Insurance Review

So disappointed with this company. We read all of the reviews, compared other plans. We were with Nationwide for years, but we’re hoping to get better coverage. They do a great sales pitch. However, when our 1 yr old dog had a yeast infection on his ears due to an allergic reaction from a shampoo, he scratched his body and outside of ears because they were itchy. He then got an atopic infection on outside of ears. It was difficult to resolve as they weren’t sure if it was bacterial or fungus. It took a few visits to get it under control, but it was complete resolved. Spot denied a claim for the last visit to his vet, in which they took cultures and administered both antibiotics and fungus meds. It came to almost $700 because we needed to get this resolved once and for all. The culture from the lab came back that it was indeed yeast. They denied the claim claiming it was a pre-existing condition and also said they would not cover any type of dermatitis he ever got in the future. I appealed with notes from the vet that it was resolved. They said that it seemed he had chronic allergies and they won’t cover it! Dogs get yeast infections. Dogs have allergic reactions. But they considered it a permanent chronic condition! We went back to Nationwide.

Very comprehensive coverage and once I had purchased the policy for our Mini Schnauzer, the company called me to ask if I had any questions about the policy, and to give me the information of how to contact and make a claim if in the future it is necessary.

My only complaint is price. Bivvy was 1/3 the cost. So sorry they are going out of business!

Great experience and solid communication

Website and Customer service awful I’m canceling