Pumpkin | Pet Insurance Review

When I purchase insurance from Pumpkin pet insurance I was thrilled to have my dog insured. I was told at that time the things that was covered and the things that was not covered. I was discussing certain issues that the breed of my dog has and I was told that those issues would be covered after six months. Unfortunately my dog developed Luxating Patella , which was one of the illnesses that I was told would be covered after six months, my dog didn’t develop it until he was three years old. I submitted a claim, and they did not process the claim until three weeks after the surgery so they can take another payment out of my account before sending me a denial letter. I’ve been with Pumpkin insurance for almost 3 years and I’ve only filed two claims for one illness and one for this surgery and the other was just a regular routine check . When I called to inquire about why first of all you waited till you took another payment out of my account before you sent me a denial letter and then why tell me at the time I purchased an insurance that this will be taken care of if it’s six months after I’ve had the premium, and he didn’t develop it until Two years 2 1/2 years why is it been denied at all they could tell me what it’s a pre-existing condition so buyer beware of Pumpkin insurance .

Very friendly and very helpful and also very knowledgeable and made it easy for me to get my pet insurance

Responses have been quick, honest and pleasant. So far I would recommend.

Very helpful and knowledgeable

knowledgeable/helpful staff! solutions easily explained fair pricing