Pumpkin | Pet Insurance Review

4.7

out of 5

Number of reviews 1,696

Pumpkin is a pet care company on a mission to make the best pet care possible fur all. Pumpkin was started after its founders took a look at other pet insurance options on the market and found that some were missing one crucial component – preventative care. Pumpkin believes all parents should be able to give their pets medical care if they’re sick or hurt, and preventive care that keeps them healthy throughout their lives.
1

out of 5

POSTED: | BY: LA

Liars and cheats

Liars and cheats. They denied one of my claims after one of their agents told me that any treatment for trauma to a tooth was covered. Then, they refuse to refund me after I requested to cancel my policy. They LIED to me and told me I never requested to cancel because they ‘listened to the phone recording and didn’t hear that said’. Absolutely unbelievable. I remember 100% saying that I wanted my policy canceled because the dentals were the only reason I got the insurance.
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1

out of 5

POSTED: | BY: Leelee

I had SUCH a negative experience with…

I had SUCH a negative experience with them. They looked back in my dogs records for a common dog complaint as a sign of his future serious illness! They are looking for reasons not to pay. That was my third claim and the first two were very cheap sick visits. I’m out almost $2000 to pumpkin and stuck with a large bill they won’t pay. And the coverage annually isn’t a lot. It’s not a good deal. Don’t buy the propaganda on their site. I’m going to appeal and if it doesn’t work I’m going to sue them and file complaints wherever I can. Do NOT get pumpkin. The pits. Also wait till you see how inaccessible the adjusters are.
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1

out of 5

POSTED: | BY: Pregnant Lady

SCAM ARTISTS - NOT WORTH THE MONEY

This company is a scam. They will find ways to designate everything a "preexisting condition." I paid them thousands, and they reimbursed nothing. Doubled my vet bills. THEIR REVIEWS MUST BE FAKE. Ridiculously expensive for nothing back.
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1

out of 5

POSTED: | BY: Tom DeJarnette

Pumpkin is a scam

Pumpkin is a scam! They would not pay for an ear infection b/c they said it was a preexisting condition! Don't waste your time or money with this group! Look somewhere else for honest service.
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5

out of 5

POSTED: | BY: Anthony Farenga

Trustworthy insurance company

I am so thankful for this insurance. My cat has had a lot of health emergencies this past year and I don’t know what I would’ve done if Pumpkin wasn’t by his side. I was able to get him the treatment he needed and claims were easily processed and payment rendered relatively soon after. I am so thankful for everything this company has done for my cat. 
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Monthly Cost

Plans start as low as $30 per month. Prices vary based on plan type, pet breed, age, and location.

Coverage

Every pet is covered by a 90% reimbursement rate to make it easier to say “yes” to the best possible care.

Payout Limits

Annual limits of $10,000, $20,000 or unlimited for dogs and $7,000, $15,000 or unlimited for cats.

Deductible

3 options: $100, $250, $500 and $1000

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Insurance coverage begins 14 days after your policy begins for all conditions, including knee/ligament issues where some other policies make you wait 6 months for coverage. No waiting periods for preventive care (in fact, depending on when you received the care, you may be eligible for a retroactive refund).

Exclusions

Pre-existing conditions are not covered. However, unlike some other pet insurances, Pumpkin’s plan covers some curable pre-existing conditions if symptom-free for 180 days, with the exception of knee and ligament conditions. For full terms, visit pumpkin.care/insurancepolicy.
Pumpkin Pet Insurance detail
About Pumpkin: Pumpkin Insurance Services Inc. (Pumpkin) is a licensed insurance agency, not an insurer. Insurance is underwritten by United States Fire Insurance Company, a Crum & Forster Company and produced by Pumpkin. Pumpkin receives compensation based on the premiums for the insurance policies it sells.   Pumpkin Preventive Essentials is not an insurance policy. It is offered as an optional add-on non-insurance benefit. Pumpkin is responsible for the Pumpkin Prevent Essentials product and its administration.   Pumpkin Pet Insurance policies do not cover pre-existing conditions. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For full terms, visit pumpkin.care/insurancepolicy. Products, discounts, and rates may vary and are subject to change. More information available at checkout.
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